Casino Host
About The Position
The Casino Host is responsible for assisting in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. This role focuses on developing relationships with players to grow the customer base and increase Company revenues by assuring customer retention and repeat business. The host will attract and manage customers through weekly telemarketing and in-person contact on the casino floor, exercising discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assisting with special requests. Additionally, the host will proactively seek out new business on the casino floor, introduce the benefits of and solicit enrollment for the Marquee Rewards program, and devote significant time being visible and available on the casino floor to meet and greet guests during individual visits and special events. The role also involves utilizing telemarketing, correspondence, referrals, email, and events to solicit and grow existing business, achieving departmental sales and growth goals, and developing in-house invitation lists for special events. The Casino Host must enthusiastically support, actively promote, and demonstrate superior customer service, attend and aid in the coordination of special events, monitor patron activity and profitability of assigned players, and adhere to all Corporate and local policies, procedures, and operating guidelines. A key responsibility is ensuring compliance with all regulatory requirements within the area of responsibility and reporting potential issues to management.
Requirements
- Must be able to maintain confidentiality and a high level of professionalism at all times.
- Highly knowledgeable of credit procedures, if applicable.
- Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.
Responsibilities
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.
- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor.
- Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assist with special requests.
- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.
- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.
- Achieves departmental sales and growth goals.
- Develops in-house invitation lists for special events and other significant hosting events.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Attends and aids in the coordination of special events.
- Monitors patron activity and profitability of all assigned players.
- Adheres to all Corporate and local policies, procedures, and operating guidelines.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
