Cashier - Old Hickory Mall
About The Position
The Cashier is accountable for the customer service and sales experience, including maintaining checkout standards, assisting with general operations such as Omnichannel, recovery, and inventory, and upholding shrink and safety initiatives and role performance standards. The role greets and assists customers, provides customer service, helps resolve problems, and supports credit, rewards, gift card, Findmore, and other sales and service programs. Cashiers complete checkout processes, including returns and re-ticketing; support signing, merchandising, stocking, and replenishment at checkout; and use the Point of Sale on a Mobile Warrior device for line management. They also assist with Omnichannel efforts, recovery, put backs, fitting-room maintenance, and annual inventory as needed. Successful Cashiers demonstrate sound decision-making, accountability, efficiency, adaptability, positive and respectful cooperation, and urgency in improving the customer experience and achieving sales, profit, productivity, service, and attendance standards.
Requirements
- Provide great customer service and build positive, inclusive, and respectful relationships.
- Solve problems and make smart decisions that drive sales, profit, or customer service.
- Execute work efficiently and effectively and take accountability for actions and outcomes.
- Proactively identify ways to improve the customer experience and act with energy and urgency.
- Adapt quickly to changing situations while maintaining a positive attitude.
Responsibilities
- Greet and assist customers while providing excellent customer service and consistently demonstrating WORTH behaviors.
- Engage customers enthusiastically, help resolve problems, and assist with credit, rewards, and gift card programs.
- Promote Findmore and other programs intended to drive sales and enhance customer service.
- Complete checkout processes, including returns and re-ticketing.
- Assist with signing and merchandising standards at checkouts, and stock and merchandise Impulse Fixtures and replenishment.
- Proactively call for additional assistance when needed at checkout.
- Use the Point of Sale on a Mobile Warrior device to support line management.
- Assist with Omnichannel efforts as needed.
- Assist with recovery, put backs, and fitting-room maintenance as needed.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives.
- Consistently meet established role performance standards, including iCAP, product and service sales, customer service, profit, productivity, and attendance.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays for eligible associates.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
