Cashier-Other

SW Hotel Management•Los Angeles, CA

8h•Onsite

About The Position

The Cashier position is part of the Food & Beverage department and is classified as Non-Exempt. This role involves various AM/PM shifts and requires a High School diploma or GED certification, along with experience in a hotel or related field being preferred. Solid financial and computer skills are necessary, as is strong cash handling experience.

Requirements

High School diploma or GED certification
Experience in a hotel or a related field preferred
Solid financial and computer skills needed
Strong cash handling experience is preferred
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

Process take-out orders; answer room service phone and process room service orders; practice suggestive selling techniques for all.
Receive customer payment from servers and process transactions on cash register as outlined in the cash and charge procedures; give correct change.
Verify correct room charges while customer is on hand.
Balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
Assist Buspersons in clearing, cleaning and setting tables as necessary.
Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Complete all side work and cleaning duties per standards.
Be familiar with the organization of the restaurant, lounges, and Room Service and know the function and hours of each.
Have a good knowledge of menus and current specials in applicable departments.
Prepare cashier report and balance bank at end of shift.
Prepare and complete servers’ and service attendants’ tip report, if appropriate.
Be attentive of guests’ needs and assist in providing a pleasant dining experience.
Ensure correct lighting and temperature in the outlet and inform management of any changes that are needed.
Properly take reservations for all outlets and include all necessary information.
Answer the phone according to standards, and communicate effectively and courteously over the telephone.
Have a complete knowledge of the standards of service for receiving a room service order.
Perform other duties as requested by management.
Attend all training/meetings as required by management.