Cashier

The Kroger Co.•Miamisburg, OH

10h

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet and assist customers, process transactions accurately and efficiently, and use the Point of Sale (POS) system to handle a variety of payment methods, discounts, coupons, and checkout procedures. They follow company policies for cash handling, restricted-sale items, stamps, gift cards, coupons, food safety, and current and upcoming promotions. The position also involves reporting pricing discrepancies and equipment issues, following safety procedures, complying with applicable laws and company guidelines, and helping customers with questions throughout the store. Cashiers are expected to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, follow directions, and seek assistance when needed. They may provide direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions through the checkout lane quickly, accurately, and efficiently.
Use the POS system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.