Cashier - Best Odds

Bally's Chicago•Dover, DE

11d•Onsite

About The Position

This position is responsible for providing exceptional customer service, handling guest transactions accurately, and maintaining a clean and organized work environment. The Cashier will report to work on time, in proper uniform, and with a positive attitude, ready to serve guests. They will be accountable for their cash drawer and all variances, and will complete assigned side duties and workstation setup. The role involves handling guest check settlements, striving for positive guest comments, and preparing deposits accurately. The Cashier will also maintain knowledge of the menu, up-sell products, and ensure timely and accurate preparation of food orders and "to go" orders. Additionally, they will follow all recycling and waste procedures, maintain a clean workstation, work safely, and adhere to all relevant policies and procedures. Participation in daily service operations and other assigned duties may also be required.

Requirements

Must be available to work weekends, holidays, and nights as scheduled
This position is represented by Unite Here and is subject to the applicable collective bargaining agreement.

Nice To Haves

Strives to obtain the goal of 95% positive guest comments, based on guest comment cards.
Maintains through knowledge of the menu and is able to answer questions knowledgeably and to make recommendations and up-sell products.
Picks up kitchen orders as soon as possible to ensure that the food is served at the right temperature. Picks up the correct orders, inspects items to ensure that everything ordered is correct and ready to be served.
For “to go” orders, ensures everything ordered is placed in the bag properly and neatly and that the condiments and bag etc. are clean and in good order. Presents completed orders to the guest with a smile and says, “Thank you for coming to Best Odds. Enjoy your meal. It was our pleasure to serve you. We look forward to seeing you again!” or any other phrase as directed.
Prepares, in accordance with our standard recipes: iced tea, coffee, and any other items as directed.

Responsibilities

Reports to work on time, as scheduled, in proper uniform with nametag, and with a positive and cooperative attitude ready to serve the guests.
Is held accountable for cash drawer and all variances.
Signs in with supervisor who will assign side duties and service station.
Completes side duties as directed. Checks station, cleans and sets up table tops, cleans chairs and sweeps the dining area and work area as necessary or assigned by your supervisor. Always clears dirty items from assigned tables and stacks them properly on tray or bus tubs. Cleans and resets any departure table immediately with clean caddy and condiments to not keep guests waiting.
Sets-up the cash register and the designated workstation. Obtains and distributes all requisitioned supplies, and stocks and cleans all designated work areas.
Handles the settlement of guest checks as either: Credit Card or Cash.
Strives to obtain the goal of 95% positive guest comments, based on guest comment cards.
Refrains from arguing with guests. Apologizes as appropriate (“I am sorry, let me ask my supervisor to assist you.”)
Prepares deposit envelope at end of shift, listing separately credit cards and cash sales. Deposits the envelope in the drop safe located at the front desk and has the drop witnessed and initialed by a supervisor on duty.
Reports any unusual occurrence to supervisor.
Maintains through knowledge of the menu and is able to answer questions knowledgeably and to make recommendations and up-sell products.
Picks up kitchen orders as soon as possible to ensure that the food is served at the right temperature. Picks up the correct orders, inspects items to ensure that everything ordered is correct and ready to be served.
For “to go” orders, ensures everything ordered is placed in the bag properly and neatly and that the condiments and bag etc. are clean and in good order. Presents completed orders to the guest with a smile and says, “Thank you for coming to Best Odds. Enjoy your meal. It was our pleasure to serve you. We look forward to seeing you again!” or any other phrase as directed.
Prepares, in accordance with our standard recipes: iced tea, coffee, and any other items as directed.
Ensures that no order leaves the kitchen without a printed dupe.
Follows all recycling and waste procedures and place all trash, food, and recyclables in the correct receptacles.
At the end of the shift, leaves workstation clean and ready for the next shift’s team member.
Provides exceptional customer service.
Works safely, following all established safety rules and regulations.
Follows all relevant policies and procedures.
May be required to participate in daily service operation.
Performs other duties as assigned.