Utility - Cashier

City of Madisonville•Madisonville, KY

About The Position

The Cashier collects utility payments and completes work orders for customers’ utility services. The position responds to customer inquiries, explains utility services, totals cash, and runs and prints reports, histories, and receipts. The cashier processes payments for the Utility and Finance Department, balances the cash drawer to the Daily Cash Report, and handles related customer account and service transactions. Other related duties may be required.

Requirements

High school diploma or GED.
One month of experience in cashiering or customer service work, or an equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities required for the job.

Responsibilities

Process payments for the Utility and Finance Department.
Balance the cash drawer to the Daily Cash Report.
Prepare service orders for utility turn-ons and turn-offs, water/sewer taps, and temporary poles.
Run and read soft credit checks.
Answer telephone calls and provide information as requested.
Submit changes to customer information in the computer, including billing addresses, ACH information, and Gross Exempt cards.
Review transaction histories and print customer credit references.
Print consumption histories, credit reports, and receipts.
File deposit cards.
Collect past-due bills on inactive accounts and from customers.
Operate a personal computer, adding machine, copier, facsimile machine, printer, typewriter, two-way radio, and other necessary equipment, including word processing, spreadsheet, database, or other system software.
Perform other related duties as required.