CASHIER LIQUE

Fantasy Springs Resort Casino•Indio, CA

32d

About The Position

The Cashier provides fast, friendly, professional, and responsive customer service to guests and staff at the Ice Cream Parlor. The role focuses on creating a warm, welcoming atmosphere, serving each guest personally, and supporting accurate order entry and payment processing. The Cashier maintains a clean and organized work area, follows resort and casino cash-handling and gaming guidelines, and promotes current casino events and programs. Duties may be changed, expanded, reduced, or removed to meet business needs. This position has no supervisory responsibilities.

Requirements

Must be at least 18 years of age.
High school diploma, GED, or comparable experience.
Must read, write, understand, and speak English fluently.
Excellent customer service and communication skills.
Must be physically mobile, with reasonable accommodation.
Must be able to lift and carry up to 50 pounds.
Must be able to tolerate industry-standard cleaning and sanitizing chemicals.
Must be able to tolerate second-hand smoke, noise, and bright lights.
Must be able to work at a fast pace in an often crowded and noisy environment.
Must maintain a neat, professional, well-groomed appearance and uphold company appearance and dress standards.

Responsibilities

Provide fast, friendly, professional, and responsive customer service to Ice Cream Parlor guests and staff.
Maintain basic knowledge of ice cream, shakes, and sundaes.
Engage guests in friendly conversation using the 10/5 rule: make eye contact and smile at 10 feet, and greet and speak to guests at 5 feet; thank every guest.
Provide personalized service and use guests’ names whenever possible.
Use the POS system to enter food and beverage orders accurately; when necessary, manually itemize and total orders and present checks to the correct customers.
Follow resort and casino cash-handling and gaming guidelines.
Keep the designated work area clean and organized and help maintain cleanliness in the Ice Cream Parlor, including seating areas and the condiment station, according to health and safety standards and the duty roster.
Thank customers, invite them back, wish them luck, and make it easy for them to return to play.
Operate and maintain equipment according to established guidelines and safety procedures.
Know and promote current casino events and programs and provide directions to casino areas.