Byron Center Cashier/Title Agent
About The Position
This position serves as the primary point of contact for customers of Repocast, Orbitbid, Rangerbid, and SSL. The role requires a friendly, patient, accurate, and efficient approach to handling customer payments. A key responsibility is to collect, correct, and verify that all titled vehicles, motor homes, watercraft, and trailers are present and available before auctions. The Cashier/Title Agent will process title transfers, resolve title-related issues, and maintain accurate title records. Additionally, the role involves clearly and respectfully communicating company policies to customers and guiding them through the pickup process. This position requires working Saturdays from 8:00 a.m. to 1:00 p.m. The regular schedule is Mondays from 8:30 a.m. to 4:30 p.m. and Thursdays from 12:00 p.m. to 8:00 p.m., with a possibility for Fridays from 8:30 a.m. to 4:30 p.m.
Requirements
- Excellent customer service skills
- High school Diploma
- Ability to answer phones
- Problem solver
- Good verbal and written skills
- Punctual
- Organized
- Dependable
- Clear penmanship
- Team player
- Well spoken
- Math proficiency
- Computer skills (web browsers, MS Office, QuickBooks, email)
Nice To Haves
- Cashier experience
- Title experience with vehicles or boats
- Experience with Police book
Responsibilities
- Take the correct amount of payment from the customer, using appropriate devices and procedures
- Accurately count down drawer daily and balance with paid invoices using the cashier balance sheet
- Complete/attach/file required forms (i.e. tax exemption, IRS 8300, etc.)
- Communicate with warehouse workers
- Help answer customer questions
- Keep cash drawer organized
- Clean and tidy the cashier's office
- Direct customers to where they need to pickup & coordinate with our employees for efficient pickup
- Start contracts in the appropriate auctions with customers selling items
- Ensure all information is accurate and complete
- Confirm consignor payout information is correct
- Use proper grammar and spelling
- Add lots to contracts on occasion
- Edit and review auction items for errors
- Ensure accurate category placement
- Confirm accurate pictures and matching descriptions
- Use online search tools to verify questions on items
- Edit any descriptions from customer requests or manager requests
- Making changes to locations
- Completing title preparation for each Repocast auction
- Verify that every item in auction that needs a title has one
- Move items if titles are not received
- Know Title and Lien Release procedures
- Type RD-180’s/TR-11’s/WR-11’s accurately and complete title transfer process
- Look up Secretary of State Website and Vin #s when needed
- Print titled vehicle report for auction
- Correspond with AFC/DSC/Other floor plan institutes regarding dealer titles and securing titles
- Update Police Book
- Troubleshoot issues with titles – TR-54 Inspections, Secretary of State Returns, etc
- Perform necessary functions in QuickBooks
Benefits
- Comprehensive employee benefit program
- Custom benefit store
- Choice of 8 different medical plans
- Many voluntary options to supplement coverage and provide income protection
- Paid sick time
- Paid personal time
- Paid vacation time
- Employer match 401k plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
