Cashier Team Leader - Lynnwood

Teso Life • Lynnwood, WA

3d • Onsite

About The Position

The Cashier Team Leader is the frontline execution lead for the store’s checkout area. The role is responsible for cashier service standards, scanning and checkout procedures, cash-handling security, checkout-area cleanliness, merchandise replenishment, equipment and supply management, cashier coaching, and reporting on-site exceptions. Under the direction of the Store Manager and Assistant Store Manager, the Cashier Team Leader leads or assists team members with daily tasks and ensures merchandise is neatly displayed, prices are accurate, replenishment is timely, the area is clean, and service standards are met.

The role also supports checkout merchandising and shelf management, product replenishment and recovery, price and promotional display maintenance, cashier supervision and cash management, checkout equipment upkeep, customer service and product recommendations, team coaching, work records, and corrective-action reporting.

Requirements

• High school diploma, vocational secondary school, or above.
• Strong execution and sense of responsibility.
• Good customer-service and attention-to-detail mindset.
• Effective communication and teamwork skills.
• Familiarity with, or willingness to learn, product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.

Nice To Haves

• Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries; candidates without experience may be trained.

Responsibilities

• Manage product stocking, front-facing, categorized displays, shelf organization, and shelf fullness in the checkout area.
• Ensure merchandise is neatly displayed and price labels and promotional signage are accurate, clear, and current.
• Correct and report out-of-stocks, misplaced merchandise, incorrect price labels, and disorganized displays to the Assistant Store Manager or Store Manager.
• Complete daily replenishment, recovery, FIFO rotation, and product put-away as required.
• Monitor fast-selling, out-of-stock, slow-moving, low-stock, and overstock situations; report them and assist with adjustments.
• Keep aisles clear during replenishment and ensure merchandise is not placed directly on the floor, dragged, or positioned to obstruct customers.
• Check that price labels are complete, centered, legible, and correctly matched to products.
• Remove or replace expired promotional, sale, POP, or display materials and restore the area as required.
• Support display adjustments for new products, promotions, and priority merchandise.
• Supervise cashiers to ensure each item is scanned and product information is verified to prevent missed, incorrect, or duplicate scans.
• Verify that cash transactions, refunds, voids, and exception transactions have required supporting documentation and signatures.
• Immediately report cash discrepancies, suspected counterfeit currency, unusual refunds, system issues, and payment exceptions to the Assistant Store Manager or Store Manager.
• Maintain checkout equipment, scanners, counterfeit detectors, shopping baskets, checkout merchandise, and counter cleanliness.
• Ensure fragile items, full-case blind boxes, employee purchases, and other designated merchandise are verified, scanned, and marked according to Company requirements.
• Coach cashiers on telephone etiquette, customer inquiries, and bagging service standards.
• Greet customers proactively and provide friendly service; understand key products, new items, best sellers, and basic selling points and provide basic product recommendations.
• Escalate customer complaints, returns or exchanges, negative feedback, and issues that cannot be resolved.
• Coach new team members on product locations, replenishment standards, service language, and work processes.
• Assign tasks and supervise replenishment, recovery, cleanliness, price labels, stockroom organization, and related work.
• Address and report team member issues involving discipline, service, execution, or teamwork.
• Participate in opening and closing meetings and communicate area tasks, promotions, replenishment arrangements, and corrective actions.
• Complete or assist with work records, expiration records, receiving exception records, and corrective-action feedback on time.
• Assist the Assistant Store Manager and Store Manager in analyzing recurring issues and driving corrective actions.

Benefits

• 401(k) and 401(k) matching, subject to eligibility requirements.
• Paid Sick Leave.
• Employee discount.
• Health insurance.
• Paid Time Off.
• Quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company’s bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED