About The Position

The Store Associate supports current and future goals within GATE stores by following procedures and programs established by the Operations Division. The role participates in daily store operations, including food service, and learns, participates in, and trains on current and future programs while monitoring progress and helping ensure employees uphold GATE standards. The associate provides customer service, handles payments, maintains a clean and well-stocked store, performs merchandising, and operates store equipment. The position also includes minor equipment repairs and maintenance, safety reporting, required training and meetings, and other duties assigned by the Store Manager.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to stand for extended periods.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to perform repetitive movements over long periods.
  • Must be able to bend, kneel, stoop, and reach, including overhead.
  • Must be able to work in varying and extreme temperatures.
  • Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

  • Follow GATE store procedures, programs, policies, and applicable Federal, State, and Local rules and regulations.
  • Participate in daily store operations, including food service, and learn, participate in, and train on current and future programs.
  • Arrive on time, follow the attendance policy, and maintain proper uniform and appearance standards.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
  • Keep the store clean and well-stocked; perform merchandising, including stocking shelves, setting prices, blocking and facing shelves, placing window banners and in-store point-of-sale materials, and checking product codes.
  • Perform minor repair and maintenance of store equipment and operate equipment as assigned.
  • Handle payments according to GATE policies.
  • Prioritize customers by greeting them, answering questions about products or services, addressing inquiries, resolving complaints, and providing an efficient checkout experience.
  • Contribute to a positive and supportive team environment and communicate accurately and positively with customers and staff.
  • Use problem-solving and de-escalation skills.
  • Operate the cash register, money order machine, electronic lottery equipment, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
  • Perform other duties as assigned by the Store Manager.
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