About The Position

The Store Associate supports current and future store goals by following procedures and programs established by GATE’s Operations Division. The role participates in daily store operations, including food service, and learns, participates in, and trains on current and future programs. The associate monitors progress and helps ensure employees uphold GATE standards. The position involves customer service and checkout, handling payments, merchandising and stocking, maintaining a clean and well-stocked store, operating store equipment, and performing minor equipment repairs and maintenance. The associate follows company policies and applicable rules and regulations, attends required training and meetings, and helps maintain a safe work environment. Other duties may be assigned by the Store Manager.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to stand for extended periods.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to perform repetitive movements over long periods.
  • Must be able to bend, kneel, stoop, and reach, including overhead.
  • Must be able to work in varying and extreme temperatures.
  • Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

  • Participate in daily store operations, including food service, and follow GATE procedures and programs.
  • Learn, participate in, and train on current and future programs; monitor progress and help ensure employees uphold GATE standards.
  • Work a flexible schedule, including weekends and holidays, and comply with GATE’s attendance policy.
  • Arrive on time and follow GATE standards for uniform and appearance.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
  • Follow company policies and applicable Federal, State, and Local rules and regulations, including procedures for robberies and safe handling of petroleum products.
  • Keep the store clean and well stocked.
  • Perform minor repairs and maintenance of store equipment.
  • Operate equipment as assigned and handle payments according to GATE policies.
  • Prioritize customers; greet them, answer questions about products and services, address inquiries, resolve complaints, and provide an efficient checkout experience.
  • Contribute to a positive, supportive team environment and communicate accurately and positively with customers and staff.
  • Use problem-solving and de-escalation skills.
  • Operate the cash register, money order machine, electronic lottery, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
  • Stock shelves, set prices, block and front shelves, place window banners and in-store point-of-sale materials, and ensure products are in code.
  • Perform other duties as assigned by the Store Manager.
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