About The Position

The Store Associate supports current and future store goals by following procedures and programs established by GATE’s Operations Division. The role participates in daily store operations, including food service, and learns, participates in, and trains on current and future programs. The associate monitors progress and helps ensure employees uphold GATE standards. The role also provides customer service, handles transactions, maintains the store, and performs merchandising and other duties assigned by the Store Manager.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to stand for extended periods.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to perform repetitive movements over long periods.
  • Must be able to bend, kneel, stoop, and reach, including overhead.
  • Must be able to work in varying and extreme temperatures.
  • Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

  • Participate in daily store operations, including food service, and follow GATE procedures and programs.
  • Learn, participate in, and train on current and future programs; monitor progress and help ensure employees uphold GATE standards.
  • Work a flexible schedule, including weekends and holidays, and follow the attendance policy.
  • Arrive consistently on time and maintain proper attire and appearance according to GATE standards.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
  • Follow applicable federal, state, and local rules and regulations, as well as company policies.
  • Keep the store clean and well-stocked.
  • Perform minor repairs and maintenance on store equipment and operate equipment according to assigned duties.
  • Handle payments according to GATE policies.
  • Prioritize customers by greeting them, answering questions about products and services, addressing inquiries, resolving complaints, and providing an efficient checkout experience.
  • Contribute to a positive and supportive team environment and communicate accurately and positively with customers and staff.
  • Use problem-solving and de-escalation skills.
  • Operate the cash register, money order machine, electronic lottery, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
  • Perform store merchandising, including stocking shelves, pricing, blocking and fronting shelves, placing window banners and in-store point-of-sale materials, and checking that products are in code.
  • Perform other duties assigned by the Store Manager.
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