Cashier/Receptionist - Part-Time

Hoselton Auto Mall•East Rochester, NY

6d•Onsite

About The Position

Hoselton Auto Mall is seeking a customer and team-oriented Part-Time Cashier / Receptionist to join their growing team. This role involves managing customer interactions, handling payments, and performing administrative tasks in a dynamic work environment. The company offers a positive work atmosphere with opportunities for advancement and benefits such as a 401(k) with employer match and discounts.

Requirements

Customer service experience is required.
Must have exceptional patience.
Must have great phone manners.
Must be dependable.
Must have a positive attitude.
Must be at least 18 years of age.
Must be eligible to work in the US.
Must be able to pass a drug screen.
High School diploma required.
Ability to multi-task and prioritize workload.
High motivation, work ethic, and enthusiasm.
Professional appearance and attitude.
Must possess excellent verbal and written communication skills.
Some computer knowledge and/or experience.
Must be able to pass a drug test.

Nice To Haves

Reception experience is highly preferred.
Cashiering experience is highly preferred.

Responsibilities

Answers inbound calls and assists customers by transferring calls and providing general information.
Receives payments from customers for sales, service, and parts.
Files necessary paperwork and completes administrative projects.
Collects, sorts, and distributes inter-company mail.
Performs general housekeeping tasks such as sanitizing lobby and cashier offices.
Provides excellent customer service by addressing complaints, answering questions, and ensuring customer comfort.
Ensures customers, both in store and on the phone, are comfortable and enjoying their stay.
Answers phone calls using provided scripts, warm transferring calls, and offering voicemail options.
Routes incoming calls to the appropriate extensions.
Provides basic information to callers and takes thorough messages.
Completes all applicable filing during their shift.
Receives cash, checks, drafts, and credit card payments, provides receipts, and records transactions.
Handles customer complaints with integrity and poise, referring customers to the appropriate individual when necessary.
Handles distribution of petty cash for the complex (Toyota store only).
Distributes inspection stickers to service personnel as needed.
Maintains coffee and supply inventory and reports to management for ordering.
Assists with various mailing and other administrative projects.
Performs other duties and responsibilities as needed.