Cashier / Dispatch

Propark Mobility•Commerce City, CO

12d•Onsite

About The Position

The Cashier/Dispatcher role at Canopy Airport Parking involves directing patrons, managing parking tickets and payments, and handling various customer service and administrative tasks. This position also includes dispatching responsibilities for coordinating and scheduling vehicle services in a safe and efficient manner. The Dispatcher acts as a representative of frontline leadership, managing vehicle communications, trip routing, and emergency situations. They monitor shuttle performance, document issues, and ensure accurate assignment of vehicles and operators. The role requires strong communication skills, the ability to follow company policies, and may involve driving in service when needed. The company emphasizes internal promotion and offers a supportive work environment.

Requirements

Driver's License (2+ years)
Cash handling experience
Customer service experience
At least 18 years old
High School degree preferred
One year of related experience with cash handling
Ability to read, comprehend, and communicate effectively both verbally and through written correspondence
Ability to safely drive a standard or automatic transmission vehicle
Ability to work in a fast-paced environment
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
Ability to provide customer resolution in a professional and friendly manner

Responsibilities

Direct patrons where to park and assist when spaces are full.
Verify necessary supplies at the start of each shift.
Issue tickets to customers, recording the required information on each ticket.
Collect payment (credit card or validation), always securing cash according to the company’s standard operating procedures.
Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
Provide a receipt for all fee transactions.
Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
Other special projects as assigned by location management.
Coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach.
Treating operators, peers, and customers in a professional manner, and leading by example as the Dispatcher is a representative of frontline leadership at the location.
Leading and directing shuttles, accountable based on assigned duties and tasks as directed.
Serving as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
Diligently monitoring shuttles to include on time performance, vehicle pull-outs, and properly documenting rider no-shows.
Meeting with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
Promoting a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
Coordinating problem resolution among Operators, Supervisors, and Public.
Communicating clear direction and response over radio with operators and supervisors utilizing established radio codes.
Influencing positive employee morale and quality customer service.
Monitoring operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
May be required to drive in service when required.
Providing superior customer service and communications skills.
Documenting service disruption issues utilizing the dispatch log.
Ensuring accurate assignment of vehicles and Operators.
Ability to follow company and agency policies and procedures.
Other duties as assigned or requested.

Benefits

Promote from within
Free Parking
Flexible scheduling
Paid Holidays
Wellness programs
Free and confidential employee assistance program (EAP)
Paid vacation (FT Employees)
Extra day-off on your birthday (FT Employees)
Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
Seven (7) paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday))