ROK-CASHIER-CAGE & CLUB-FT U

Century Casinos Inc•Flintstone, MD

5d•$16 - $20•Onsite

About The Position

Responsible for balancing various bank drawers, enrolling guests into the Players’ Club, explaining the benefits of membership and maintaining accuracy through all work functions. This role involves assisting guests with cashiering and Players’ Club activities, cashing tickets and other currency, and cashing personal checks for currency. The position requires maintaining a working knowledge of the facility and special events to advise guests, assisting other Cage/Club Representatives, and potentially filling in for the Night Auditor or Guest Service Representatives at the Hotel Front Desk. The role also facilitates information flow through departmental meetings and is held accountable for the accuracy of departmental records and reports. A key aspect is explaining the Players’ Club to guests, resolving minor guest conflicts related to it, and ensuring maximum guest service and satisfaction. Additionally, the role involves redeeming guest program coupons/vouchers, issuing complimentaries based on play level, and strictly adhering to policies regarding guest privacy and confidentiality. Concerns and unusual guest activities should be brought to the attention of the Lead Cage Cashier and/or Cage/Club Shift Supervisor. All other duties as assigned.

Requirements

Excellent communication skills, polite, and present a neat appearance at all times.
Ability to work with others as a team in an efficient manner.
Ability to apply common sense reasoning to variety of situations.
Proven experience providing high level of guest service.
Ability to add and subtract two-digit numbers and to multiply and divide.
Ability to read, write, comprehend simple instructions, short correspondence, and memos in English.
Availability to work all shifts.
Ability to work in a fast-paced environment and stressful situations.
Must be at least 18 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
Ability to verify the right to work in the United States.

Nice To Haves

Some college courses in Banking, Finance or related area preferred.

Responsibilities

Assists guests with cashiering and Players’ Club activities.
Accurately balances assigned bank (cashier bank, Main Bank, etc.).
Cashes tickets and other currency, in a courteous, timely manner.
Cashes personal checks for currency.
Maintains a working knowledge of the facility, as well as special events on property, in order to advise guests of same, whenever possible.
Assists other Cage/Club Representatives as needed.
Fills in for Night Auditor or Guest Service Representatives at the Hotel Front Desk as needed.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Maintains a working knowledge of the Players’ Club in order to effectively explain same to guests.
Resolves minor guest conflicts related to Players’ Club.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Redeems guest program coupons/vouchers as necessary.
Issues complimentaries to guests when appropriate level of play has been achieved.
Adheres, strictly, to all policies/regulations regarding guest privacy and confidentiality.
Brings concerns/problems and unusual guest activities to the attention of the Lead Cage Cashier and/or Cage/Club Shift Supervisor.
All other duties as assigned.