Cashier (Barista)

Royal Lahaina Resort•Lahaina, HI

12d•$21 - $25

About The Position

The Outlet Cashier/Order Taker accepts payment for food and beverages, makes correct change for guests and fellow employees, and assists with greeting and seating guests and supporting servers. The position also performs Barista duties from 6:00 a.m. to 10:00 a.m. The role requires courteous, attentive guest service and compliance with hotel standards and regulations. Flexible and long hours may sometimes be required.

Requirements

High school diploma or equivalent and/or related experience in a hotel or related field preferred.
Must be able to communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
Must be able to understand and apply complex information and data from various sources to meet objectives.
Must be able to maintain confidentiality of information and show initiative by anticipating guest or operational needs.
Flexible and long hours sometimes required.
Able to stand during the entire shift.
Light work involving exerting up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to move objects.

Nice To Haves

Related experience in a hotel or a related field.

Responsibilities

Collect money and/or credit cards from guests and servers, make correct change, and operate the approved credit card machine.
Prepare a cashier report at the end of the shift.
Pay out servers’ and service attendants’ tips, if applicable.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to the established side-work checklist.
Attend to guests’ needs and help provide a pleasant dining experience and overall guest satisfaction.
Take reservations for all outlets and maintain thorough knowledge of applicable menus and current specials.
Answer the phone according to standards and communicate effectively and courteously over the telephone.
Take room service orders according to hotel standards.
Assist servers and the host/hostess in serving guests as needed.
Ensure menus are clean and presentable.
Follow hotel standards and regulations to encourage safe and efficient operations.
Attend required hotel meetings and trainings, maintain regular attendance, and maintain proper personal appearance, uniform, and nametag.
Maximize productivity, identify problem areas, assist with implementing solutions, and handle problems effectively.
Cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Washington associates: 8 paid holidays per year, up to 20 vacation days depending on classification and length of service, and Paid Sick & Safe Time accrual and carryover provisions.
Colorado associates: 8 paid holidays per year (or 64 hours of designated holiday time for employees working in the City of Denver), up to 20 vacation days depending on classification and length of service, and paid sick leave accrual.
California associates: 8 paid holidays per year, up to 20 vacation days depending on classification and length of service (with stated exceptions for certain Los Angeles employees), and paid sick time accrual and carryover provisions.