Cash Operations Technician - Cedar Rapids IA

CASH DEPOT LTD • Cedar Rapids, IA

19h • Hybrid

About The Position

Responsible for the cash operations of an ATM and AirVac machines along with first line maintenance responsibilities. The hours for this position are 4-10 Hour Shifts (Monday, Tuesday, Thursday, and Friday).

Requirements

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Nice To Haves

• Flexible work schedule that could include 4 or 5 day work week

Responsibilities

• Provide cash and courier services to ATM and AirVac customers as required.
• Perform courier functions such as cash replenishment, atm and smart safe pulls, coin delivery, and deposits.
• Perform basic First Line Maintenance functions as needed such as clearing jams, rebooting machine, replenish receipt paper, running diagnostics, software updates, and escalation of issues to tech support for further follow up.
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride along training, as needed.
• Must follow all security procedures and policies.
• Maintain a professional image, both person and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job-related duties as assigned.
• Work independently with minimal supervision.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED