Cash Operations Administrator

RBC • Toronto, ON

3d • Onsite

About The Position

This Cash Operations Administrator role offers an excellent opportunity to build a strong foundation in RBC's cash processing operations. You will execute cash processing for RBC Investor Services (IS) clients across all segments, gaining hands-on experience with diverse client instructions and operational workflows. Working closely with internal teams, you'll develop expertise in accurate and timely processing while maintaining compliance with regulatory requirements. You'll establish yourself as a reliable operational professional, building the skills and knowledge necessary for career advancement.

Requirements

• Cash operations experience - Demonstrated experience executing cash processing activities with accuracy and attention to detail
• Workflow management skills - Ability to prioritize workload, meet end-of-day deadlines, and manage multiple instructions simultaneously
• Attention to accuracy - Strong focus on ensuring completeness and accuracy of all processing activities and client instructions
• Problem-solving ability - Capability to identify processing gaps, escalate issues appropriately, and contribute to resolving recurring problems
• Strong communication skills - Excellent written and verbal communication abilities to effectively coordinate with internal teams, escalate issues clearly, and ensure positive client experiences
• RBC systems proficiency - Working knowledge of RBC Express, BESS, TRUST, and MILVUS platforms to execute daily cash processing operations

Nice To Haves

• Technical skills – Excel Macros or any automation tools.

Responsibilities

• Execute cash processing - Handle cash processing tasks for RBC ITS clients across all business segments accurately and on time and follow established workflows and timelines to process client requests in compliance with procedures
• Meet service quality targets - Achieve pre-set performance benchmarks measuring service quality and operational effectiveness
• Manage daily workload prioritization - Prioritize instructions to ensure accurate processing and completion before end-of-day deadlines
• Escalate and troubleshoot issues - Identify missing information in instructions, escalate problems appropriately, and work to resolve recurring issues
• Drive process improvements - Identify workflow inefficiencies and suggest enhancements to optimize operations
• Resolve operational gaps - Identify processing gaps and provide coverage support as needed to maintain service continuity

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees