Office Clerk

Harps Food Stores•Jackson, MO

42d•Onsite

About The Position

The Cash Office Clerk is responsible for delivering exceptional customer service by managing the front-end of the store efficiently and effectively. This role involves supervising front-end accounting and service desk procedures, ensuring a positive customer experience, and contributing to the overall success of the store. The position requires a strong focus on customer service, integrity, and adherence to company values and procedures.

Requirements

High school diploma or G.E.D. equivalent preferred.
Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store.
Ability to accurately count money.
Adaptable to different situations and able to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Ability to complete tasks in a timely manner.
Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.
Ability to frequently reach overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Ability to perform frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Ability to visually locate merchandise and other objects, at near and/or far distances, as well as verify information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.

Responsibilities

Supervise front-end accounting procedures including opening and closing procedures, daily transfers, bank deposits, and till preparation.
Supervise Service Desk and financial services procedures, including providing tills, selling financial services products, processing refunds, and managing phone calls.
Provide coaching and mentoring to others, helping to unleash their full potential by providing resources, coaching, and experiences.
Facilitate the resolution of conflict between others by understanding viewpoints and balancing competing priorities.
Solve problems by clearly defining issues and using critical thinking and logic to find answers.
Emphasize the need for high-quality products and services while being aware of safety procedures.
Initiate, develop, and foster relationships with others, treating them fairly, respectfully, and sincerely.
Demonstrate responsible behavior, thoroughness of work, and dependability.
Deliver superior customer service and hospitality, removing barriers and actively looking for ways to help others.
Act with integrity and in accordance with sound business ethics.
Model high standards of behavior and commitment to the organization.
Hold oneself accountable with a "no excuses" approach to attitude, performance, and results.
Act on initiative without being prompted and handle problems with minimal guidance.
Anticipate and recognize customer needs and strive to exceed expectations.
Encourage an atmosphere of teamwork, support others, and foster cooperation and trust.
Support the Harps' Mission Statement by striving to exceed customer expectations.