Office Clerk

Harp's Food Stores•Jackson, MO

63d•Onsite

About The Position

The Cash Office Clerk is responsible for delivering exceptional customer service by managing the front-end of the store efficiently and effectively. This role involves overseeing front-end accounting and service desk procedures, ensuring a positive customer experience, and contributing to the overall success of the store. The Cash Office Clerk role is defined by three key areas: What I Do, How I Do It, and Why I Do It. This encompasses a wide range of responsibilities from accounting and customer service to personal development and upholding company values.

Requirements

High school diploma or G.E.D. equivalent preferred.
Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store.
Ability to accurately count money.
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Ability to complete tasks in a timely manner.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.

Responsibilities

Supervise front-end accounting procedures including opening and closing procedures, daily transfers, bank deposits, and till preparation.
Oversee service desk and financial services procedures, including providing tills, opening and closing the service desk, selling financial services products, processing refunds, and managing phone calls.
Demonstrate adaptability and flexibility in adjusting to different conditions, changes, and transitions in the workplace.
Coach and mentor associates by identifying and developing their full potential through resources, coaching, and support.
Facilitate the resolution of conflicts between others by understanding viewpoints, balancing priorities, and gaining agreement.
Apply critical thinking and logic to define issues and find solutions.
Maintain a strong safety and quality orientation, emphasizing high-quality products and services while adhering to safety procedures.
Initiate, develop, and foster relationships with others, taking a personal interest in their ideas and treating them fairly and respectfully.
Demonstrate conscientiousness through responsible behavior, thoroughness of work, and dependability, including compliance with company policies and procedures.
Provide superior customer service and hospitality by understanding and exceeding customer expectations, removing barriers, and following company service guidelines.
Act with integrity, demonstrating honesty and adherence to sound business ethics and values.
Model cultural values by acting consistently with organizational values and demonstrating high standards of behavior.
Exhibit professionalism by demonstrating accountability, a 'no excuses' approach to performance, and working in the best interest of the company.
Show drive and take action by acting on initiative, handling problems with minimal guidance, and making things happen quickly.
Anticipate and recognize customer needs, dedicating efforts to exceeding expectations and using customer information to improve products and services.
Encourage an atmosphere of teamwork, support others, facilitate their work, and encourage cooperation and trust.
Support the Harps' Mission Statement by striving daily to exceed customer expectations.