Cash Management Support Specialist

Manasquan Bank•Manasquan, NJ

3h•$60,000 - $75,000•Onsite

About The Position

The Cash Management Support Specialist supports the Cash Management department with onboarding, installation, maintenance, and troubleshooting of Cash Management products for internal and external clients, as well as opening accounts and assisting Commercial Lenders. The role provides client support for business online banking and associated products, helps identify Cash Management opportunities, enrolls clients in services, and works with bank officers, operations, and implementation teams to resolve issues. It also supports ACH risk functions, processes ACH returns, maintains documentation, and assists with applications for accounts and services. The position requires strong client service, product knowledge, communication, analytical, and problem-solving capabilities. The specialist serves as a subject matter expert and first line of support for Cash Management services, provides technical support to clients, and develops procedure manuals and reference materials to support independent service delivery. The role is performed in an open office environment and involves regular use of computers and office equipment, extended sitting, some standing and walking, lifting coin boxes weighing up to approximately 25 pounds, and operating a motor vehicle for travel within the branch network.

Requirements

High school diploma or GED.
Minimum of 3 years of banking experience, including at least 2 years of direct Cash Management, Treasury Management, or ACH Operations experience.
Experience working with Fiserv Cleartouch and related ancillary Cash Management platforms.
Strong working knowledge of ACH processing, ACH origination, ACH returns, exception handling, and NACHA Rules and Operating Guidelines.
Experience performing ACH-related risk management functions, including exposure limits, returns monitoring, and fraud prevention practices.
Working knowledge of business online banking platforms and related treasury services.
Experience supporting Cash Management products, including ACH Origination, Wire Transfer Origination, Positive Pay, Remote Deposit Capture, Business Online Banking, Account Analysis, and Commercial Deposit Services.
Experience onboarding commercial clients and implementing Cash Management solutions, including documentation, system setup, testing, and client training.
Knowledge of commercial banking regulations, fraud mitigation practices, and operational controls related to Cash Management services.
Commitment to exceptional service and client relationship development.
Ability to comply with required enterprise-wide training and stay current on regulatory and industry trends.
Product knowledge sufficient to promote bank services, identify cross-selling opportunities, and educate clients.
Proficiency with Microsoft Office Suite, particularly Excel and Word.
Strong interpersonal skills and ability to interact appropriately and promptly with internal and external clients.
Clear and accurate verbal and written communication skills.
Ability to work independently and efficiently, manage time and resources, and prioritize multiple duties.
Ability to maintain and report confidential information appropriately.
Ability to troubleshoot complex Cash Management service issues and provide technical support.
Strong analytical and problem-solving skills.

Nice To Haves

Associate’s or bachelor’s degree in Business, Finance, Accounting, or a related field.
Accredited ACH Professional (AAP) certification, or willingness to obtain it within a designated timeframe.

Responsibilities

Support business online banking Cash Management users and associated ancillary products and services.
Support retail teams in identifying client needs and Cash Management opportunities to expand banking relationships.
Enroll clients in Cash Management products and services and provide instruction and support.
Work with bank officers, operations, and implementation teams to resolve client issues.
Provide backup support for ACH risk functions and NACHA rules and regulations.
Assemble documentation for audits and examinations.
Process ACH returns in a timely manner and adhere to NACHA rules.
Ensure documentation is scanned and indexed into appropriate files.
Assist clients with questions, changes, or concerns about Cash Management products, Online Banking, and Mobile Banking.
Process applications for new accounts, Business Online Banking, and Cash Management services.
Use bank resources to create procedure manuals and reference materials for client service.
Assist clients with computer and device support and resolve complex inquiries.
Serve as subject matter expert and first-line client support for Cash Management products and services.
Perform other duties as assigned.