CASH MANAGEMENT SPECIALIST

Bankers Bank of the West•Denver, CO

2d•$55,000 - $62,000

About The Position

Provide customer service for both external and internal customers by assisting with all facets of our Cash Management Department including adjustments, reconciliations, and international services.

Requirements

At least 3 years of work experience in banking Cash Management operations and/or 3 years of accounting work experience
At least 3 years of work experience in international bank operations preferred
High School diploma or equivalent
Accredited ACH Professional (AAP) certification or ACH experience
National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience
Faster Payments Professional (FPP) certification or Faster Payments experience
Computer skills including software applications such as Excel, Word, Access, and Outlook
Ten-key calculator by touch
Exceptional customer service, telephone and problem-solving skills
Strong communication skills – verbal, written, and interpersonal
Detail-oriented and accurate data entry skills
Ability to work well independently and in a cross-trained team environment
Ability to multi-task and transfer from one function/department to another well
Ability to work well with coworkers with various levels of banking knowledge
Authorization to work in the U.S. without employer sponsorship

Nice To Haves

At least 3 years of work experience in international bank operations preferred

Responsibilities

Work under general supervision and in compliance with established policies, procedures, and regulations
Provide superior customer support primarily via telephone and email for cash management products and services
Communicate effectively with coworkers, partner banks, and vendors to identify and research issues with a timely resolution
Complete reconciliations for due from and general ledger accounts
Process customer account agreements and complete setup for new account
Process ViewPointe exchange settlement
Verify and correct availability of funds for image cash letter deposits
Process in-clearings and chargebacks from the Federal Reserve
Conduct research and adjustments, both monetary and non-monetary
Process International currency orders/deposits, draft orders/deposits, and chargebacks
Administer downloads from the Federal Reserve
Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects
Distribute overdraft report, including resolution, and conduct high-risk monitoring for daylight overdrafts
Image document scanning and verification
Provide support, training, demonstrations, and conversions for the cash management system
Participate in infrequent front desk rotation schedule