Cash Management Representative III

TreviPay•TreviPay - Kansas, KS

About The Position

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. As a Cash Management Representative III, you will play a critical role in ensuring the accurate and timely application of payments while serving as a subject matter expert, mentor, and operational leader within the Cash Management team. In addition to performing complex cash application activities, you'll contribute to process improvements, support enterprise initiatives, provide training and coaching, and partner with leadership to drive operational excellence.

Requirements

Bachelor's degree or equivalent work experience required.
2+ years of experience in Cash Management, Accounts Receivable, Payment Processing, Banking Operations, or a related field, with a demonstrated track record of success.

Nice To Haves

Serve as a Subject Matter Expert (SME) for multiple cash management functions and processes.
Assist leadership with special projects, strategic initiatives, reporting, and operational controls.
Lead or participate in department and enterprise-level projects and continuous improvement initiatives.
Represent TreviPay in cross-functional meetings, training sessions, and other business activities as needed.
Pivot to support other teams, programs, or networks during periods of increased demand.
Design, maintain, and administer operational reports and performance metrics.
Help coordinate and facilitate training within and across teams.
Provide support, coaching, and guidance to team members, new hires, and other employees.
Perform quality reviews and audits of team work, identifying trends, risks, and development opportunities.
Share feedback and recommendations with leadership to improve quality and performance outcomes.
Serve as a resource for process documentation, best practices, and knowledge sharing.
Fill in for leadership during team meetings and other activities as needed.

Responsibilities

Review, prepare, and process incoming payment remittances for automatic and manual payment application.
Accurately apply incoming funds to customer accounts and open transactions.
Initiate fund transfers between related accounts within customer hierarchies.
Process account adjustments, including write-offs, credits, refunds, and transfers.
Research and resolve payment discrepancies, including overpayments, underpayments, duplicate payments, and unapplied cash.
Issue refunds when funds cannot be appropriately applied.
Provide excellent service to both internal and external customers.
Resolve complex issues independently and provide guidance on escalated matters.