Cash Management Representative I

TreviPay • Overland Park, KS

3d

About The Position

The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast-paced, high-volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently while meeting quality and performance expectations.

Requirements

• Ability to work both independently and as part of a larger, interdependent team
• Strong oral and written communication skills
• Analytical & critical-thinking skills to resolve challenges independently
• Good judgment & decision making
• Ethical behavior & trustworthiness
• Strong math and accounting skills
• Proficiency with Microsoft Office products (Excel, Word, Outlook)
• Ability to meet/exceed both quality and productivity expectations simultaneously

Nice To Haves

• College degree or equivalent work experience preferred.

Responsibilities

• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
• Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
• Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted
• Provide excellent service to both internal and external customers
• Escalate more complex cases/requests to higher-level staff, when appropriate
• Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance

Benefits

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed