Cash Management Representative I

TreviPay•Overland Park, KS

About The Position

The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail‑oriented, customer‑focused, and able to work efficiently while meeting quality and performance expectations.

Requirements

College degree or equivalent work experience preferred.
Ability to work both independently and as part of a larger, interdependent team
Strong oral and written communication skills
Analytical & critical-thinking skills to resolve challenges independently
Good judgment & decision making
Ethical behavior & trustworthiness
Strong math and accounting skills
Proficiency with Microsoft Office products (Excel, Word, Outlook)
Ability to meet/exceed both quality and productivity expectations simultaneously

Responsibilities

Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
Issue refunds when funds cannot be applied as remitted
Provide excellent service to both internal and external customers
Escalate more complex cases/requests to higher-level staff, when appropriate