Cash Management Operations Specialist

Centreville Bank•West Warwick, RI

16h

About The Position

The Cash Management Operations Specialist provides technical and customer support for cash management products and services, including account setup, documentation, issue resolution, and compliance monitoring. This role collaborates with internal teams and clients to ensure smooth operations, supports commercial account analysis, and stays current with product enhancements. Senior-level specialists also mentor team members, assist in training, and conduct audits, requiring at least five years of banking experience and strong analytical, communication, and Microsoft Office skills. Provides a full range of professional, technical and general support to customers and Bank personnel for cash management products and services. Performs customer setups; prepares contracts and maintains customer files. Resolves problems within given authority. Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects. Adheres to policies and procedures for Cash Management. Participates in discussions with prospects, customers, and sales teams to demonstrate product functionality. Responds directly to questions from customers, branches, partner business units, and sales teams. Responsible for commercial account analysis. Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality. Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy. Provides customer support on products and services. Assist Commercial Lenders and Cash Management Sales with document preparation for accounts, business products, services and customer service issues. Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

High School Diploma or GED
Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position
Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing using internal reports
Strong knowledge of and ability to use Microsoft Office products
3+ years of banking experience, including a minimum of 1 year cash management experience
Sufficient subject matter expertise to serve as a trainer/mentor for new team members
Ability to assist leadership in training partner business units
Work independently and meet deadlines in a fast-paced, deadline driven environment with minimal supervision
Ability to conduct audits and detailed reviews accurately

Responsibilities

Provide technical and customer support for cash management products and services.
Perform customer setups and maintain customer files.
Resolve problems within given authority.
Review reports, prepare correspondence, and participate in special department projects.
Adhere to policies and procedures for Cash Management.
Participate in discussions with prospects, customers, and sales teams to demonstrate product functionality.
Respond directly to questions from customers, branches, partner business units, and sales teams.
Responsible for commercial account analysis.
Monitor product vendor communications on enhancements, scheduled maintenance, added features and functionality.
Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.
Provide customer support on products and services.
Assist Commercial Lenders and Cash Management Sales with document preparation.
Maintain compliance with regulations, bank policies and procedures.