Cash Management Specialist

Reliance Savings Bank • Altoona, PA

3d • Onsite

About The Position

Reliance Bank is seeking a full-time Cash Management Specialist to join their Corporate Office team in Altoona, PA. This role serves as a liaison between the bank and its commercial banking customers, performing various administrative and customer service duties to support the bank's Cash Management function. The specialist will act as a subject matter expert on the bank's Cash Management tools and services, provide customer training and technical support, and assist with sales and contract processes.

Requirements

• High School Diploma or equivalent.
• A minimum of three (3) years' experience in banking or a Deposit Operations-related position.
• Specialized banking education and training; a high level of retail, commercial and general banking knowledge.
• Strong customer-service orientation and exceptional interpersonal skills.
• Ability to express ideas clearly and professionally.
• Strong organizational and time management skills.
• Valid Driver's License; ability and willingness to travel to customer locations as needed.

Responsibilities

• Perform daily administrative tasks related to the management of commercial customer accounts and services.
• Provide exceptional service and support to commercial banking customers, ensuring timely address of inquiries and support requests.
• Serve as a subject matter expert regarding the bank's Cash Management tools and services from both an end-user and technical perspective.
• Provide customer training and technical support for online banking platforms as needed.
• Provide needs-based product recommendations to customers as appropriate.
• Support Cash Management Officer(s) during the sales and contract process; Set up and implement various cash management accounts/services including - but not limited to - Business Online, monitoring of Positive Pay, and fraud/risk mitigation.
• Maintain agreements and customer files for Cash Management services.
• Perform deposit account verification tasks; Processes ACH, wires, and reconciles daily deposits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED