Cash Management Operations Specialist

Mechanics Bank-Ohio•Mansfield, OH

1d•Onsite

About The Position

The Cash Management Operations Specialist supports the bank's commercial customers by ensuring smooth delivery, maintenance, and servicing of cash management products and services. This role plays a key part in onboarding new business customers, troubleshooting operational issues, and collaborating with internal teams to deliver a high-quality customer experience. The specialist ensures accuracy, compliance, and efficiency across all cash management functions.

Requirements

Bachelor's degree from an accredited institution preferred
2+ years of experience in banking, bank operations, or cash management preferred.
Familiarity with NACHA rules and electronic transfer regulations is a plus.
Microsoft Office products
Commitment to Mechanics' Vision, Mission, and Guiding Principles.
This position requires flexibility in work schedule.
All duties shall be performed in compliance with applicable policies.
Maintain a consistent external presence in the market
Build and manage a strong referral network
Balance sales activity with disciplined internal execution
Represent the bank as a visible and engaged community partner

Responsibilities

Coordinate and/or assist with onboarding of new cash management customers, including documentation, product setup, and training.
Serve as the primary operational contact for business customers using ACH, wire transfers, remote deposit capture (RDC), online banking, positive pay, and other cash management services.
Provide timely and professional support for customer inquiries, troubleshooting issues, and escalating technical problems when needed.
Assist with periodic customer reviews to ensure services remain aligned with business needs.
Process and monitor daily cash management transactions, including ACH origination, wire transfers, and RDC deposits.
Review and verify positive pay files, exception items, and fraud alerts.
Maintain accurate records of client setups, permissions, and service agreements.
Ensure all cash management activities comply with bank policies, NACHA rules, and regulatory requirements.
Assist with audits, risk assessments, and internal control reviews related to cash management services.
Maintain up-to-date knowledge of regulatory changes affecting cash management operations.
Work closely with Cash Management Specialist, Business Development Officer, Commercial Relationship Managers, Deposit Operations, IT, and branch staff to support customer needs.
Participate in product enhancement discussions and provide feedback on system performance and client experience.
Support training efforts for internal staff on cash management products and processes.