Cash Management Officer

CHEMUNG CANAL TRUST COMPANY N A•Elmira, NY

12h•$81,000 - $94,000

About The Position

The Cash Management Officer performs a variety of duties to meet business clients’ Cash Management needs within the Cash Management Services department. The role develops business and manages client relationships and the full Cash Management sales cycle, from prospecting and needs analysis through solution design, pricing, proposals, closing, implementation handoff, and follow-up. It supports clients with cash-flow and liquidity needs, specialty deposits and escrow solutions, and related commercial products and services. The officer works with an assigned supervisor to establish and monitor annual business development, deposit growth, fee income, product penetration, client retention, and profitability objectives. The role maintains and grows an assigned portfolio, conducts relationship, pricing, and annual client reviews, analyzes account statements and cash flows, keeps records in Bank systems, and coordinates with internal teams to implement services and resolve client concerns. It also supports product expertise, internal training, compliance documentation, information protection, and process improvements. Participation in business, civic, and community activities—including activities outside normal business hours as needed—is expected, as is service on at least one Bank-approved nonprofit, civic, or professional board or committee.

Requirements

At least one year of experience managing and supporting medium-to-large account relationships.
Demonstrated knowledge of banking, depository, Cash Management, related commercial products, and risk-management processes.
Advanced computer skills, including proficiency in Excel, Word, and PowerPoint.
Proficient interpersonal, communication, presentation, and sales skills.
Proficient reading, writing, grammar, and math skills.
Intermediate knowledge of applicable state and federal banking compliance regulations and Bank operating policies and procedures.
Demonstrated analytical and problem-solving skills, sound business judgment, and ability to distinguish strategic from non-strategic opportunities.
Ability to work effectively across departments and with clients, staff, and all levels of management.
Ability to travel and a valid driver’s license.

Nice To Haves

BA or BS degree in accounting, finance, business administration, or a related field.
Three or more years of Cash Management, Treasury Management, commercial banking, relationship management, consultative sales, or related experience.

Responsibilities

Establish annual business development, deposit growth, fee income, product penetration, client retention, and profitability objectives with the assigned supervisor; monitor progress and discuss results regularly.
Manage the Cash Management sales cycle from prospecting and needs analysis through solution design, pricing, proposal development, closing, implementation handoff, and post-implementation follow-up.
Solicit new business from existing and prospective clients through independent and joint calling efforts; develop relationships and identify Cash Management, deposit, escrow, merchant services, cross-selling, and referral opportunities.
Design client-focused Cash Management solutions based on client operating requirements, cash-flow needs, and liquidity management cycles.
Retain and grow the assigned portfolio through regular calling efforts and relationship reviews; conduct annual reviews for top-tier commercial clients and other assigned relationships according to the established schedule.
Conduct relationship and pricing reviews to identify service gaps, pricing inconsistencies, unreviewed fee waivers, cross-selling opportunities, and retention risks, and recommend follow-up actions.
Analyze Bank and account analysis statements and perform cash-flow analysis to support solution design, pricing, and relationship profitability.
Maintain accurate and timely records of client and prospect activity, referrals, proposals, relationship reviews, sales opportunities, pipeline activity, and follow-up in designated Bank systems.
Serve as the Bank subject-matter expert for Cash Management products and services; maintain knowledge of related commercial products and services and provide internal presentations, training, and product support as appropriate.
Develop and maintain expertise in specialty deposit and escrow solutions, including attorney/IOLA accounts, tenant and landlord escrow, 1031 exchange accounts, prepaid funeral accounts, and rent collection solutions.
Partner with commercial lenders, business bankers, retail personnel, merchant services, and other Bank partners on business development, client relationships, referrals, and service needs.
Coordinate with Bank departments to resolve client concerns and ensure accurate and timely implementation of new or modified Cash Management services.
Prepare and review agreements, implementation documentation, risk assessments, and enhanced due diligence documentation for completeness, accuracy, and compliance.
Protect confidential Bank and client information, including client non-public information, payment information, system access credentials, and related documentation.
Identify Cash Management product, service, and process improvement opportunities and communicate recommendations to management.
Participate in business, civic, and community activities in assigned markets, including functions outside normal business hours as needed; serve on at least one Bank-approved nonprofit, civic, or professional board or committee, subject to Bank policies and approval.
Conform to General Performance Expectations applicable to all employees.