Cash Management Manager

HawaiiUSA Federal Credit Union•Honolulu, HI

14h•$83,680 - $110,000•Onsite

About The Position

Responsible for administering the credit union’s cash management services for business members. Provides expertise in commercial online banking, ACH origination, wire transfers, remote deposit capture, and fraud prevention solutions while ensuring operational efficiency, regulatory compliance, risk mitigation, exceptional member service, and the growth of business relationships and deposits.

Requirements

Product and Technical Knowledge
Microsoft Office 365 applications
Training Others
Banking Regulations
Banking Systems
Online Banking
Consultation
Fraud Risk Assessment
Ability to assist branch staff regarding cash management issues and questions
Able to work both independently and cohesively with people, fostering a team environment
Able to accurately process high-volume transactions while maintaining attention to detail
Five to ten years of demonstrated proficiency with Cash Management and Online banking platforms.
Demonstrated ability to deliver value driven service to the business member.
Demonstrated operational management skills, including supervising staff and other services.
Working knowledge of core banking systems and account maintenance functions.
Experience with electronic payment systems, user administration, security entitlements, and fraud monitoring tools.

Nice To Haves

Lending experience preferred but not required
Demonstrated ability to support ACH, wire transfer, business online banking and cash management services preferred
Business bachelor’s degree or related field preferred or practical work experience in similar field

Responsibilities

Administer and support cash management products and services, including ACH origination, wire transfers, remote deposit capture (RDC), positive pay, and commercial online banking.
Coordinate the onboarding, implementation, maintenance, and termination of cash management services for business members.
Provide exceptional service and technical support to business members and internal staff regarding cash management products, systems, and services.
Process and review cash management requests, ensuring accuracy, completeness, and compliance with established procedures.
Monitor daily cash management activities and investigate, resolve, and document operational issues and member inquiries.
Establish and maintain user access, entitlements, account permissions, and security controls for business online banking platforms.
Assist in identifying and mitigating fraud risk through the administration of fraud prevention services, account monitoring, and adherence to security protocols.
Ensure compliance with applicable regulations, NACHA Operating Rules, Bank Secrecy Act (BSA), Anti-Money L extless{}br/ extgreater{}ending (AML) requirements, and credit union policies, guidelines and procedures.
Maintain accurate records, agreements, service documentation, and audit trials for all cash management services.
Conduct quality control reviews and participate in audits and examinations as required.
Collaborate with commercial lending, branch operations, and other departments to support business member relationships and growth.
Identify opportunities to expand cash management services and enhance member relationships through consultative support and product recommendations.
Assist with product enhancements, system upgrades, testing, training, and implementation of new services.
Prepare reports and perform other duties as assigned to support the operational and strategic objectives of the credit union.
Perform other duties as assigned.