Cash Control Service Specialist

Pinnacle Bank/Bank of Colorado•Gretna, NE

About The Position

The Cash Control Service Specialist balances and maintains General Ledger accounts related to cash for Teller/Vault and ATM/ITMs, including card transaction and deposit settlement accounts. The role provides customer service and support to internal and external customers and assists with resolving problems. The position performs account reconciliation, balancing, reviews, and related entries; follows up on exceptions and cash discrepancies; and communicates with coworkers and customers during regular business hours and, when necessary, before or after those hours. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Prior balancing/reconcilement experience and familiarity with internal general ledger systems required.
Knowledge of bank operations, information systems, and internal general ledger systems.
Knowledge of bookkeeping and accounting principles.
Knowledge of Windows-based programs, word processing, and spreadsheet software.
Ability to operate a PC with keyboard accuracy and speed.
Ability to communicate effectively and demonstrate good customer service skills and telephone courtesy.
Ability to pay close attention to detail and work with a high degree of accuracy and confidentiality.
Ability to create an organized and efficient work environment.
Ability to work under pressure, meet deadlines, and manage constant interruptions while performing reconcilement, verification, and computer input responsibilities.

Nice To Haves

Knowledge of ITI.
Previous banking, accounting, or equivalent work experience.
Previous experience with computer software and bookkeeping.
Supervisory or leadership experience.

Responsibilities

Provide customer service and support to internal and external customers regarding inquiries and problem resolution.
Reconcile armored car vaults and complete related entries.
Perform daily balancing and reviews of teller/vault accounts and limits, and work with branch managers to resolve offages.
Reconcile and review ATM/ITM cash, settlement, and deposit accounts.
Review exception reports and follow up on findings.
Verify Board-approved Teller/Vault/ATM limits.
Call surprise cash audits for Teller/Vault/ATM.
Perform other duties assigned by management.
Maintain regular and reliable attendance.
Communicate effectively in person and through other channels with coworkers and customers during regular business hours and, when necessary, before or after regular business hours.