Office/Administration - Cash/Claims Processor Assignment

Real Soft • Mason, OH

10d • Onsite

About The Position

The Cash/Claims Processor accurately and efficiently processes client self-bill files and incoming payments to customer invoices or accounts in appropriate systems. The role researches and resolves data issues by coordinating and communicating with internal and external clients and team members, supporting timely payment application to open receivables. It requires interaction with a team as well as the ability to work independently. The position is a temp-to-hire assignment at the Mason, Ohio location, with an assignment length through 12/31/2026. Interviews are onsite. Work hours are either 8:00 a.m.–5:00 p.m. with a one-hour lunch or 8:00 a.m.–4:30 p.m. with a 30-minute lunch.

Temporary employees are required to complete General Compliance, HIPAA, Fraud, Waste, and Abuse, Security Essentials, and Introduction to Phishing training. Additional listed training includes Model of Care, ODAG, FSL Fraud Integral Staff training, and CA Fair Claims.

Requirements

• High school diploma.
• At least 3 years of experience in cash application or insurance-related processes.
• SAP knowledge and experience.
• High level of Microsoft Excel knowledge; Excel skills are required, and candidates must be tested with results added to the top of the resume.
• Ability to quickly grasp and retain information and concepts.
• Minimum keystroke requirement of 10,000 alphanumeric keystrokes per hour with less than a 2% error rate.
• Strong oral and written customer service and communication skills.
• High attention to detail and ability to work under pressure while multitasking and prioritizing issues.
• Flexibility to work both in team and individual environments.
• Background check, drug screening, and OIG/GSA exclusive screening.

Nice To Haves

• Previous AS400 knowledge and experience.
• Detailed working knowledge of basic computer operations and systems, including web-based search engines, Windows, and Microsoft Office products.
• Prior experience or knowledge of vision benefits and/or the insurance industry.

Responsibilities

• Accurately and promptly process simple to complex incoming payments to customer invoices or accounts.
• Research and resolve cash application issues using appropriate systems and internal teams as needed.
• Learn and quickly process changes resulting from new systems, plans, benefit designs, and related changes.
• Meet or exceed business objectives for productivity, accuracy, and cycle time; work with the manager on a self-remediation plan if standards are not being met.
• Work with the manager to provide strong customer service and communicate with internal and external clients.
• Communicate issues promptly to the manager, team members, and clients, escalating to management as necessary.
• Run assigned queries and reports weekly or monthly.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED