Cash Balancing POD Dept Lead

Woodforest National Bank•The Woodlands, TX

8d•Onsite

About The Position

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Cash Balancing POD Department Lead provides administrative, operational, and customer service support for Deposit Operations bookkeeping functions, with primary responsibility for Official Stop Payments, Official Large Item Review, Offsite ATM Reconciliation, Cash Ordering, Cash Balancing, and POD adjustment corrections. Ensures accurate transaction processing, timely resolution of discrepancies, compliance with policies and procedures, and excellent service to internal and external vendors. Assists management with scheduling, staffing coordination, workflow distribution, and operational support to achieve departmental goals and service standards.

Requirements

Proficiency with 10 key by touch and Microsoft Office (Excel, Word, Outlook, SharePoint, Access), and the ability to quickly learn and navigate banking software applications and systems.
Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment.
Good written and verbal communications skills.
Customer service orientation with effective problem solving abilities and strong analytical skills.
Self-starter possessing the ability to work independently while supporting a team environment.
Ability to follow directions and apply proper policies, procedures and guidelines.
Ability to work flexible hours; demonstrated good attendance and punctuality.
Strong attention to detail and high concern for data accuracy.
Maintain a high level of professionalism and confidentiality.
3 or more years of banking or financial services operations experience.

Nice To Haves

Three years of Bookkeeping or Deposit Operations experience preferred.

Responsibilities

Identifies and corrects out of balance transactions on cash reconciliation sheets.
Responds to department phone calls and emails professionally and timely.
Assists branches in locating and correcting outages.
Reviews and works daily cash management and POD reports.
Reviews multiple internal accounts, such as teller and operational suspense, to minimize any loss.