Cash Applications Specialist

Hachette Book Group•Boston, MA

8d•Hybrid

About The Position

Responsible for the application of cash receipts, journal entries, resolving customer claims, obtaining the necessary information from customers and working with internal departments to find a resolution.

Requirements

2-3 years of experience in A/R.
Strong problem-solving skills.
A demonstrated ability to follow through.
Accuracy and good customer service skills.
Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience.
Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed.
Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
Drives change and innovation by improving work product or process , and challenges established norms where appropriate.
Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit.
Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail.

Responsibilities

Cash Application of payments received from customers.
Produce monthly reconciliations and status updates on assigned accounts and tiers.
Interact with customers via phone, email and in writing.
Take customers’ refund requests and credit card payments.
Run maintenance reports, matching claims and credits as well as manual offset.
Assist customers with Accounts Receivable questions and problems.