Cash Applications Specialist

Encore Fire Protection•Pawtucket, RI

1d•Onsite

About The Position

Every day, a surprising amount of money moves through a fire protection company — and at Encore, that cash flow depends on a small team that ensures every payment is applied accurately, so leadership can see a clear picture of the business in real time. That is where you come in. We are looking for a Cash Application Specialist who enjoys making numbers line up, tracking down where payments belong, and turning “this does not quite match” into “this is fully resolved.” In this role, you will work with credit card payments, ACH and wires, branch deposits, and everything in between, making sure cash is applied quickly and accurately. You will be at the center of conversations with customers, branches, and teammates when questions come up about how a payment was applied. If you like solving small financial puzzles, enjoy a fast paced environment, and love the idea of being the person everyone trusts to say “yes, that payment is in and here is where it went,” this role gives you the chance to make a real impact.

Requirements

Proficiency with Microsoft Office, especially Excel and Outlook.
Strong customer focus and the ability to build positive working relationships, both internally and externally.
Ability to handle difficult situations in a calm, professional, and diplomatic way.
Solid analytical and problem-solving skills with the ability to investigate issues and make sound decisions.
Good judgment about when to resolve something independently and when to escalate.
Comfort working in a fast-paced environment with the ability to multitask and stay organized.
Strong time management skills and a self-motivated approach to your work.
A positive attitude, willingness to learn, and the ability to work well as part of a team.

Nice To Haves

Prior experience in accounts receivable, cash applications, billing, or collections is preferred.
You have a bachelor’s degree in Accounting, Finance, Business Administration, or related field.
You have experience working in a high volume, multi-location, or service-based business.
You have used an ERP or accounting system beyond basic bookkeeping tools.
You have experience improving, documenting, or standardizing cash application processes.

Responsibilities

Process customer payments daily, including credit card, ACH and wire transfers, and branch deposits, and apply them to the correct customer accounts.
Identify and research short payments and overpayments, escalating issues when needed to get them resolved.
Work with customers and Encore teammates to troubleshoot and resolve payment discrepancies.
Review reports, documents, and online data to research and clear payment issues.
Resolve unapplied cash by matching payments to open invoices or accounts.
Receive inbound customer questions about payments by phone or email and provide timely, professional responses.
Make outbound calls when needed to clarify payment details or resolve issues with customer accounts.
Research and maintain accurate customer information to support automated identification of payments.
Identify and request refunds for duplicate customer payments when applicable.
Maintain customer information for automated and recurring payments.
Support special projects and other duties as assigned to help the team and department succeed.