Cash Application Team Lead

Autozone•Memphis, TN

About The Position

The Cash Application Lead will be responsible for supporting all internal and external customer needs in the area of cash applications/disputes as well as handling escalations from the SSC Cash Applications team. The individual will work exception reports to correctly apply payments to customer accounts, respond to inquiries regarding cash applications, and other cash applications functions needed as well as complete testing/research for process improvement initiatives.

Requirements

Associate Degree in Accounting, Business, or equivalent related experience in account management for a large organization
Strong research, and analysis skills
Excellent verbal communication and negotiation skills
Excellent interpersonal skills with proven dispute resolution ability
Knowledge of accounting practices and accounts receivable reconciliation

Responsibilities

Provide additional support to employees on escalated issues and acts as a resource for procedural questions
Run/Analyze production reports to proactively identify any trends or issues that may impact our customers.
Respond to customer requests for W9 and payment method within 48 hours of receipt (i.e., ACH routing information, lockbox addresses, etc.)
Gather and prepare data for external and internal audits
Provide ad hoc reporting and analysis as required by management
Work disputes related to cash applications to include reconciliation as needed
Work with management team to develop and implement process improvement strategies
Perform all cash application functions as needed to include, ACH, EDI, Wires, Lockbox, Manual Adjustments, In-Store Payments, Worksheets Errors, Checks, Credit Cards, Vendor Forms and OA payments
Work accounts with an OA balance to properly apply payments and educate those customers on proper payment methods – ultimately, ensuring that they are all resolved before 90 days overdue
Respond to inquiries regarding cash applications, disputes, misapplied payments, and complete maintenance for unapplied cash in a timely manner to include team escalations
Reporting/Recommendations to Management