Cash Application Supervisor- Hybrid

Aramark•Nashville, TN

4d•Hybrid

About The Position

The Cash Application Supervisor is responsible for overseeing the daily operations of the cash application function, ensuring accurate and timely posting of customer payments, reconciling discrepancies, and supporting overall accounts receivable performance. This role manages a team of cash application specialists and partners closely with profit center leaders and finance teams to maintain strong cash flow and customer account accuracy.

Requirements

Bachelor’s degree in accounting, Finance, or related field (preferred)
5+ years of accounts receivable or cash application experience
2+ years of supervisory or team lead experience
Strong understanding of accounts receivable and cash application processes
Experience with ERP and reporting systems (e.g., Oracle, BlackLine, Power BI)
Excellent problem-solving and analytical skills
High attention to detail and accuracy
Strong communication and interpersonal skills, with ability to work cross-functionally with business leaders
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Excel and reporting tools

Nice To Haves

Experience with lockbox processing and electronic payments
Knowledge of automation tools or AI-driven cash application solutions
Experience working in a shared services or high-volume environment
Experience with ServiceNow for ticket management and workflow automation.

Responsibilities

Supervise, coach, and develop a team of cash application specialists
Establish performance goals and monitor productivity, accuracy, and timeliness
Provide ongoing training and support to improve team capability
Manage staffing, scheduling, and workload distribution
Oversee daily posting of customer payments (checks, ACH, wires, lockbox)
Ensure accurate and timely application of payments to customer accounts
Monitor unapplied cash and drive resolution of unidentified or misapplied payments
Lead research and resolution of payment discrepancies, short pays, and deductions
Partner with profit center leaders to resolve account issues, payment discrepancies, and customer disputes
Provide support for cash-related reconciliations through data validation and variance research
Ensure proper handling of remittance data and customer payment details
Identify and implement process improvements to increase efficiency and accuracy
Develop and maintain standard operating procedures (SOPs)
Ensure compliance with internal controls, policies, and audit requirements
Support month-end close activities and reporting requirements
Leverage ERP systems and cash application tools to optimize workflows
Generate and analyze reports on cash application metrics (e.g., unapplied cash, posting timeliness)
Collaborate with IT or system teams on enhancements and automation
Provide visibility and insights to profit center leaders on payment trends, issues, and opportunities