Cash Application Specialist

Acuity Inc. • Atlanta, GA

4d • Hybrid

About The Position

The Cash Application Specialist delivers operational excellence within the Accounts Receivable function by performing cash application activities and resolving exceptions. This role applies knowledge of cash application processes, systems, and customer remittance methods to ensure accurate and timely posting of customer payments. The Cash Application Specialist partners closely with Credit, Collections, and other stakeholders to resolve discrepancies and improve cash application effectiveness. This position also contributes to process improvement initiatives and serves as a subject matter resource within the team. This role follows a hybrid work model, with in-office days Tuesday through Thursday and remote work on Monday and Friday.

Requirements

• 3+ years’ experience in cash applications
• Associate degree
• Advanced knowledge of cash application processes and accounts receivable practices
• Strong analytical, research, and problem-solving skills with the ability to resolve complex exceptions
• Proficiency in enterprise resource planning (ERP) systems and multiple financial software platforms
• Strong attention to detail with a focus on accuracy, timeliness, and internal controls
• Effective written and verbal communication skills for collaboration with customers and internal partners
• Ability to manage multiple priorities and adapt to changing tasks and deadlines
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Experience navigating bank platforms and customer portals to retrieve payment and remittance data

Responsibilities

• Research and apply customers’ ACH, wire, lockbox & credit card payments. Ensure accurate and timely application of customer payments
• Communicate proactively with customers, Credit Analysts, and internal stakeholders to obtain remittance details and resolve payment discrepancies. Resolve complex or unidentified payments by researching remittance data, bank information, and customer portals, taking preventive actions to reduce recurrence.
• Research and code customer deductions and engage the appropriate stakeholders for verification prior to application. Accurately process adjustments and write-offs.
• Participate in and support system enhancements, automation efforts, and process improvement initiatives within Cash Applications.
• Adhere to standard work, internal controls, and documentation requirements while continuously seeking opportunities to improve and document processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree