Cash Application Coordinator - Contract

Manpower•Milwaukee, WI

13h

About The Position

A cash applications coordinator is responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. This position will also have regular interaction with the credit, collection & billing departments within our team, inclusive of on-shore and off-shore resources. The candidate takes ownership and creates solutions and enjoys working “hands-on” in a high-volume, fast-paced work environment.

Requirements

High School diploma or equivalent
OR demonstrated ability to meet the job requirements through a comparable number of years of work experience
Strong written and verbal communication skills, with ability to effectively communicate across departments & multiple levels of management.
Cash Application Processing for Credit Card payments or Accounts Receivables experience preferred

Nice To Haves

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
Proficient knowledge of technology to include computers and software programs such as MS Office word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
Strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Ability to work independently and exercise judgment in completing assignments with limited supervision

Responsibilities

Handling live checks, credit card charges, wire transfers, electronic lockboxes, and daily cash.
Compiles, batches and applies customer payments to customer accounts
Contacts customers when necessary to determine proper payment application.
Maintains customer files and all related information in computer system.
Research & process customer duplicate payment, credit card declines and erroneous payments; processing write-offs & credit-memos according to our internal controls.
Complete research and posting of unidentified customer payments
Assists with questions regarding balancing problems with the cash report.
Responsible for partnering with IT, customers, sales, billing, credit, collections and off-shore resources to research and resolve payment processing issues, including next-level escalations or assistance.
Assist in the month end processes as needed
Performs other related duties and participates in special projects as assigned
Other accountabilities as assigned