Cash Application Clerk I

GCI Communication Corp•Anchorage, AK

2d•Hybrid

About The Position

GCI's Cash Application Clerk I will be responsible for the accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. This role involves researching, reconciling, and resolving issues and discrepancies, escalating concerns appropriately. This is an entry-level position where the clerk handles basic issues and problems, referring more complex issues to higher-level staff. They receive general instructions on routine work and detailed instructions on new assignments, with work being closely supervised and reviewed for timeliness, accuracy, and adherence to correct procedures.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
High School diploma or equivalent.
Minimum of one (1) year of experience in accounting, finance, payment processing, payables processing, electronic document processing and storage, or related background.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
Ability to work independently while contributing to team success.
Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.
Demonstrated ability to maintain strict confidentiality of sensitive, proprietary, and confidential internal and external information.
Strong analytical, problem-solving, organizational, and time-management skills.
High attention to detail and accuracy with the ability to self-review work to identify, correct, and prevent errors.
Demonstrated ability to prioritize workload with a strong commitment to timely and accurately meeting multiple filing deadlines and established goals.
Demonstrated knowledge of relevant accounting concepts, practices, and procedures.
Must work well in a team environment and be able to work with a diverse group of people and customers.

Nice To Haves

Associate degree in accounting or related field.
Experience with Oracle accounting software.
Relevant telecom industry or job specific certifications.
Access to reliable transportation for travel between retail store locations, offices, worksites, or other locations as needed.

Responsibilities

Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in-store payment sources.
Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy.
Process payment corrections, refunds, reversals, and transfers with appropriate authorization.
Ensure cash application activity balances to system-generated cash receipt and posting reports.
Escalate unresolved payment discrepancies to appropriate teams following established procedures.
Maintain required payment documentation to support audits and internal reviews.
Respond to payment-related internal and external inquiries promptly and professionally.
Comply with Cash Application internal controls.
Handle basic issues and problems, referring more complex issues to higher-level staff.