Cash & Admin Lead

FAO Schwarz•New York, NY

8d•Onsite

About The Position

The Cash & Admin Lead is the operational heartbeat of the FAO Schwarz Flagship. This role ensures that every register opens on time, the floor is adequately covered by schedules, and guest issues are resolved with care, contributing to the smooth operation of the store. With privileged access to sensitive financial data, cash systems, and confidential store information, this role requires a high level of trust. The position oversees a team of Cash and Admin Associates, setting the standard for accuracy, compliance, and integrity across the systems that support a world-class guest experience.

Requirements

2+ years of leadership experience in retail, hospitality, or a similarly fast-paced operational environment
Strong experience with cash handling procedures, reconciliation, and compliance controls.
Confidence managing store-wide scheduling for large, diverse teams, including legal break compliance and coverage planning.
Strong written and verbal communication skills: professional in email, clear in conversation, and confident collaborating across multiple teams.
Confidence handling sensitive, confidential, or high-trust information.
A solutions-first mindset — someone who acts without being asked and uses good judgment to know when to escalate and when to resolve.
Flexibility to work across days, evenings, weekends, and peak retail periods.
Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

Retail, administrative, or operational experience is a plus

Responsibilities

Own and uphold the standards for cash handling, administrative, and operational processes.
Oversee all daily cash management functions, ensuring the team executes reconciliation, deposits, variances, and controls accurately.
Ensure daily sales reporting, commission tracking, and bonus data are accurate and timely.
Own the standard for guest resolution and the customer service inbox, supporting the team through complex or sensitive cases.
Manage the booking and reservations platform and send sales fulfillment.
Ensure all processes, SOPs, and procedures are documented, current, and audit-ready.
Coach and develop a team of Cash & Admin Associates through regular feedback, in-the-moment observations, and structured onboarding.
Own POS training for new hires.
Manage uniform inventory and distribution.
Proactively identify training needs across the team and ensure the right support is in place.
Recognize strong performance and hold the team accountable when expectations aren’t met.
Act as a steady leadership presence for the team.
Own store-wide scheduling across all teams, building daily floor plans and weekly schedules.
Lead opening and closing routines, ensuring the store is operationally ready.
Ensure the cash office runs to standard every day.
Keep store systems, technology, and banking processes running smoothly.
Support loss prevention by ensuring inventory controls, shrink processes, and security procedures are followed consistently.
Use operational and commercial data to identify risks, inefficiencies, and opportunities.
Track cash variance trends, scheduling patterns, and operational performance.
Ensure the store is prepared administratively and operationally for key business moments.
Actively protect the business by monitoring risks around cash handling, system integrity, and compliance.
Build strong working relationships across store and office teams.
Communicate schedules and operational updates clearly and on time.
Act as a key operational contact for store leadership, surfacing risks, gaps, and recommendations.