Caseworker (Bilingual Resource Center)

Chinese-American Planning Council•New York, NY

2d•$25 - $27•Onsite

About The Position

The Chinese-American Planning Council (CPC) is a social services organization dedicated to improving the social and economic well-being of immigrant and low-income New Yorkers. The Bilingual Resource Center specifically supports parents, families, and underserved communities of individuals with developmental disabilities by offering outreach, hands-on assistance, and guidance to help families navigate resources and services. The center focuses on connecting lower-income and immigrant families to educational, healthcare, social, and community-based programs, aiming to reduce barriers and enhance accessibility to support. This Caseworker position will report to the Program Supervisor and provide direct support and advocacy to families of children with developmental disabilities. Key responsibilities include assisting with language access and translation, helping parents understand their children's educational needs, guiding them through the IEP process, and connecting them to community-based services. The role also involves supporting program operations through documentation, reporting, outreach, and coordination with various stakeholders. The Caseworker will also assist the Supervisor in managing the program's weekday and weekend components.

Requirements

Bachelor's degree in health or human service-related field from an accredited college plus 1 year of social service experience or an Associate’s degree with 3+ years of relevant experience
Capability, knowledge and experience to work with the I/DD population as well as clients with disabilities and being sensitive to individual needs
Strong communication, cooperation, and organizational skills
Must be able to work independently as well as operate within a team dynamic
Capable of managing multiple tasks and priorities effectively
Proficient in basic reading, writing, and verbal English
Bilingual in Cantonese and/or Mandarin is a must
Basic knowledge of MS Office Suite
Able to work weekends

Responsibilities

Provide family support such as training for family members, counseling, referral, advocacy, translation, and outreach to non-English speaking families with children who have developmental disabilities
Assist parents and their children to understand their school IEP, by requesting translation support
Connect families to a variety of community resources such as immigration services, healthcare services, legal services, and other government benefits
Coordinate a parent support group to provide networking and supportive opportunities for families
Work with supervisor to recruit and meet target enrollment numbers as necessary
Provide programmatic and administrative support to on-site and off-site staff, including the development, implementation, maintenance of staff members’ individual work schedules, work plans and staff agreements
Maintain progress notes and case review meeting notes for reporting and record keeping
Prepare and maintain case notes and required program documentation for site visits and audits
Submit required reports in a timely manner and coordinate with funding sources as needed
Other duties as assigned by the Program Supervisor and Community Services Director