Caseworker – Nursing & Clinics - Bilingual - French

Cencora•CAN > QC > Remote, ON

9d•Remote

About The Position

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Caseworker will be responsible for referral coordination, training, clinical trials coordination, tracking and reporting issues, acting as a remote clinical guidance resource for Field Nurses, lab testing coordination, and post-services reporting and billing activities. Adherence to general company processes is expected, and additional duties may be assigned.

Requirements

A minimum of one (1) year experience in customer service
Comfortable client facing with customers such as physicians, research coordinators/nurses, nurses, Clinical Research Organizations, Laboratory managers, etc.
Experience with Clinical trials and/or laboratory experience or medical field such as roles such as medical secretary, LPN/RPN, trial coordinator, PV experience, works with pharma, etc.
Bilingual (French/ English)
Ability to multitask
Strong attention to detail
Strong Problem-solving skills

Nice To Haves

Experience in the medical and pharmaceutical field is an asset.
Advanced knowledge in medical / pharmaceutical industry
Working knowledge of Clinical trials and/or laboratory services
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; with strong attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Responsibilities

Referral coordination (clinical trials or lab testing services projects) which includes data entry, collaboration with nursing, BAM, scheduling to booking of appointment, ensuring nurse training & supplies in place to conduct the service(s), follow up post appointment completion with healthcare providers, customers, etc.
Training which includes recipient of training and delivery of training to nurses or other stakeholders on specific clinical trial protocols/lab testing procedures through telephone consultations and/or web-based meetings/training sessions within their geographical area or across Canada
Clinical Trials coordination between client/manufacturer/principle investigator(PI) sites and all Innomar stakeholders involved in the delivery of Innomar services for that clinical trial project which may include the following; study nurse approvals, nurse travel proposals, study supplies/equipment, visit scheduling/confirmations, provision of visit data to all relevant parties in a timely manner, receiving and tracking all PI orders/documents for the delegated services, and forwarding on to relevant nurse, etc.) handling coordination of these day-to-day activities in collaboration with team members.
Track, report and escalate issues to appropriate team members and managers for both Clinical trials & lab collection services.
Acts as a resource providing remote clinical guidance to all Field Nurses regarding Clinical trial standard operating procedures, protocols, best practices, in real time patient care delivery with a focus on Good Clinical Practices and trial protocol adherence.
Lab testing coordination between client/ manufacturer /patient support programs and all Innomar stakeholders involved in the delivery of Innomar services for that lab testing project, as well as remote nurse lab test guidance with process and guidance for different lab test collection services and ensuring all lab information is updated and available to the Field Nurses to access and reference.
Post services reporting and billing activities related to the services in close collaboration/oversight by Senior Manager and accounting/BI
Adherence to the general company processes.
May also be assigned other duties and tasks as required from time to time.

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities