Caseworker 37.5 FT

County of Lancaster•Lancaster, PA

3d•Hybrid

About The Position

Perform initial intake, screening, and problem identification of inquiries from those seeking information/assistance or assessments and referrals for home and community-based services. This role involves receiving inquiries, conducting problem identification, providing information and assistance about resources, and making referrals. A significant portion of the role involves assisting with applications for special programs and maintaining updated community resource information. The position also includes participating in public education opportunities and representing the agency. Other duties include maintaining consumer contact records, attending trainings, and serving as an advocate for older consumers.

Requirements

Successful completion of six (6) months of experience with the County as a Caseworker Trainee; or One (1) year of experience in public or private social work and a bachelor's degree which includes or is supplemented by 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences; or a bachelor's degree with a social welfare major; or A bachelor's degree with a social welfare major; or Any equivalent combination of experience and training including successful completion of 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences.
Acceptable Pre-Employment Criminal Background Check
Acceptable Pre-Employment Drug Screen
Acceptable Driver History in accordance with County Policy

Nice To Haves

Give/receive information and feedback in order to provide a more complete result.
Demonstrate respect for and awareness of others, good judgment in responding to conflict, and flexibility to adapt to changes in work environment.
Contribute one's very best to the County with a focus on continuous improvement and excellence.
Understand and anticipate customer needs.

Responsibilities

Perform initial intake, screening, and problem identification of inquiries.
Receive inquiries (in person, phone, or email) from older adults, families, potential referral sources and public at large.
Conduct problem identification by screening and thoroughly exploring inquiries to determine most appropriate response.
Provide information/assistance about agency and community resources or programs and conduct eligibility determinations.
Take/make referrals for appropriate programs and services such as level of care assessments and screening for Protective Service Reports of Need.
Follow-up as needed ensuring that all required documentation/data entry is thoroughly and clearly completed.
Assist with completing applications for Lottery-funded and other special programs such as Property Tax/Rent Rebate, PACE, LIHEAP, Healthy Horizons, etc.
Maintain updated community resource information for access by and distribution to agency units and general public.
Participate in various public education opportunities, expos and community speaking engagements by representing the agency and providing information on available programs/services.
Maintain records of contacts with consumers as needed.
Attend relevant and/or required trainings as specified.
Serve as advocate for older consumers.
Perform other related duties as required.