Caseworker Manager

Macomb County Government•Old Bridge Township, NJ

23h•Onsite

About The Position

Supervises the activities and procedures of various programs involving the interviewing and counseling of juveniles, parents and related social agencies. Conducts a review of cases to provide guidance to staff in casework planning and/or community organization activities. Evaluates the effectiveness of programs and makes recommendations to improve performance. Prepares statistical reports and maintains quality assurance standards.

Requirements

Bachelor’s Degree from an accredited college or university in Social Work, Psychology or related field
Five (5) years of case work experience
Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
Knowledge of: Circuit Court – Juvenile Division policies, procedures, legal requirements, delinquency programs, and social case work policies and practices
Skill in: Investigating, interviewing and counseling practices, procedures and techniques
Skill in: Assigning, prioritizing, monitoring, and reviewing work assignments of staff
Ability to: Supervise, direct and organize the work of others
Ability to: Deal effectively with difficult and/or emergency situations
Ability to: Work in an environment which embraces the county’s Dignity Campaign
Ability to: Effectively speak, write and understand the English language
Ability to: Understand and carry out oral and/or written instructions
Ability to: Accurately organize and maintain paper documents and electronic files
Ability to: Maintain the confidentiality of information and professional boundaries
Ability to: Work independently

Nice To Haves

Master’s Degree from an accredited college or university in Social Work, Psychology or related field
Previous supervisory experience
Effectively speak, write and understand a language other than English is preferred

Responsibilities

Assigns areas of responsibility and/or caseload of assigned staff.
Supervises, monitors, evaluates and coordinates the activities of assigned staff providing probation services.
Provides technical direction and guidance to staff and community organizations in casework planning.
Provides orientation and training to staff regarding Court policies and procedures.
Reviews case records with staff to ensure that legal papers, documents, and procedures have been properly followed.
Assists in developing and implementing policies and procedures to improve services and processes.
Develops and implements quality assurance protocols and standards for the probation case management system and relevant databases.
Conducts regular audits of staff data entry practices to ensure accuracy and consistency.
Generates caseload statistical reports using the probation case management system.
Trains probation staff on proper data entry techniques and adherence to quality assurance standards.
Responds to inquiries of staff and the public as to Court procedures and policies.
Assumes the responsibilities of probation staff in their absence including preparing cases and maintaining appointments with clients as necessary.
Operates an automobile while performing assigned job duties.
Performs related duties as assigned.