Casework Support Specialist - Bilingual (English/Spanish)

Bethany Christian Services USA • Belle Meade, TN

8h

About The Position

Bethany Christian Services is seeking a Casework Support Specialist who will walk alongside refugee and immigrant children seeking family reunification, older youth preparing for adulthood in a new country, and foster families. This role is rooted in the agency's Christian faith and aims to ensure children are safe, loved, and connected through family, strengthening families, supporting foster care and adoption, and assisting refugees with compassion.

Requirements

• Bachelor’s level degree in relevant field if strictly required by the program and/or contract.
• Broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor’s level degree.
• Bi-lingual English and a second language preferred.
• Excellent verbal and written communication skills.
• Ability to apply the principles of logic and critical thinking with problem solving.
• Ability to provide excellent and compassionate customer service.
• Reliable with time sensitive deadlines and tasks.
• High level of confidentiality.
• Ability to work well under pressure and adaptable to change.
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite.
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Bi-lingual English and a second language preferred

Responsibilities

• Assist Case Managers with essential paperwork and documentation, including green card applications; funding request and follow-up; and school enrollment and registration.
• Provide case management services, including social work, counseling and treatment of clients, and coordinate community referrals.
• Ensure the child’s safety while in care.
• Attend and be prepared for all court hearings that occur on assigned cases.
• Maintain collateral contact with organizations, such as schools, to receive information and case updates.
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested.
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager’s absence to ensure coverage of all program cases.
• Accompany youth to immigration hearings or procedures, as requested.
• Schedule and attend medical and dental appointments for clients.
• Collaboratively work with direct supervisor to schedule and prioritize work duties.
• Attend training as required by supervisor, which may include MDHHS Child Welfare Training Institute.
• Administer case notes and documentation within the respective program’s client portal in a timely manner based on guidelines and procedures set forth.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Complete other duties as assigned.

Benefits

• Team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level