Case Worker

VieMed Careers•Lafayette, LA

13h•Hybrid

About The Position

Determines patients’ current needs to enhance daily living through telephonic call or teleportal. Through an individual POC assists the LCSW, Level 1 SW, Level 2 SW, Behavioral Health Case Worker and patient in identifying and meeting established goals. Based on identified needs, assists the patient with acquiring necessary community resources. Maintains an EHR of the patient’s progress by documenting patient/agent interaction and progress or lack thereof. Develops a professional relationship with patients and caregivers to foster positive patient outcomes. Works effectively with Clinical Team. Coordinates and executes activities resulting in keeping Viemed patients “on service” with respiratory equipment. Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes. Complies with federal, state, and local legal requirements advising management on needed actions. Maintains client confidence and protects operations by keeping information confidential. Participates in reauthorization calls and assists patients with identified needs. Attends mandatory staff meetings. Attends in-services to enhance knowledge base for providing services. Assists patients with navigating medical options within the medical system. Maintains an understanding of the medical insurance process. Monitors 02 escalations, prevoid, and pick up reports to identify needs. Maintains proficiency in Therapy Notes, Bonafide, Smartsheet, Excel, One Source, Health Gorilla, and Tableau. Other responsibilities and projects assigned. Must demonstrate high ethical standards and integrity in all aspects of the role. Some travel is required.

Requirements

Experience with medical insurance and community resources.
Provide license number if licensed.
Confirmed State Licensed or Certification to practice or equivalent if applicable.
Valid Driver’s License.

Nice To Haves

Experience working in the medical field or psychiatric field.
Medical experience with Geriatric Patients or Chronic Illness.
Telehealth & Telephonic Experience.
Good listening and people skills.

Responsibilities

Determines patients’ current needs to enhance daily living through telephonic call or teleportal.
Assists the LCSW, Level 1 SW, Level 2 SW, Behavioral Health Case Worker and patient in identifying and meeting established goals.
Assists the patient with acquiring necessary community resources based on identified needs.
Maintains an EHR of the patient’s progress by documenting patient/agent interaction and progress or lack thereof.
Develops a professional relationship with patients and caregivers to foster positive patient outcomes.
Works effectively with the Clinical Team.
Coordinates and executes activities resulting in keeping Viemed patients “on service” with respiratory equipment.
Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
Complies with federal, state, and local legal requirements advising management on needed actions.
Maintains client confidence and protects operations by keeping information confidential.
Participates in reauthorization calls and assists patients with identified needs.
Attends mandatory staff meetings.
Attends in-services to enhance knowledge base for providing services.
Assists patients with navigating medical options within the medical system.
Maintains an understanding of the medical insurance process.
Monitors 02 escalations, prevoid, and pick up reports to identify needs.
Maintains proficiency in Therapy Notes, Bonafide, Smartsheet, Excel, One Source, Health Gorilla, and Tableau.
Demonstrates high ethical standards and integrity in all aspects of the role.