Case Worker
About The Position
The Caseworker at Nalah Centre is the first point of contact for victims of intimate partner violence. This role ensures every victim has access to practical and professional client-centred support and a voice while navigating the domestic violence criminal court process. The Caseworker is responsible for the daily management of their assigned caseload while ensuring that Domestic Violence Justice Response (DVJR) protocols are adhered to and incorporated into file management practices. The Caseworker ensures that victims have updates on court proceedings and access to resources, supports, and services.
Requirements
- Diploma in human services or a related field; a degree in social work is preferred
- Minimum of two years’ experience working with victims of family violence in a fast-paced setting
- Thorough understanding of victimization and the dynamics of domestic violence
- Ability to carry a high-volume caseload, up to 80 files
- Experience working with diverse populations and ability to provide culturally relevant services
- Knowledge of law enforcement, child and family services, and/or justice systems
- Effective assessment, verbal and written communication skills
- Effective interpersonal and engagement skills
- Clear Criminal Record and Child Intervention Check; A criminal record will not automatically disqualify you; we evaluate each application individually.
Nice To Haves
- Registration with a professional organization is considered an asset
- Ability to speak a second language is considered an asset
Responsibilities
- Engage with clients over the phone and maintain a caseload of up to 80 clients
- Provide education and information about the impact of family violence on individuals and children
- Develop and monitor safety planning while assessing risk
- Support clients throughout the criminal justice process, including court updates and/or changes throughout the court process
- Act as the client’s voice in court conferencing and provide partners with relevant information
- Develop and maintain excellent working relationships with all DVJR partners
- Liaise with Crown Prosecutor’s office
- Provide referrals to other resources as appropriate
Benefits
- Strong focus on employee wellness and work-life balance
- Service recognition and employee awards
- Professional development opportunities
- Staff team building and appreciation days
- Competitive health, dental and RRSP benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
