Case Worker - Aging and Adult Services

Salt Lake County • Salt Lake City, UT

1d • Hybrid

About The Position

Salt Lake County’s Aging and Adult Services Case Worker provides county-wide information, assistance, and access to agency and community resources for older adults. The position assesses clients’ needs and plans, implements, coordinates, follows up on, and evaluates service options. It answers inquiries on the division’s main phone line, conducts in-home assessments, and provides short-term case management. A hybrid telecommuting schedule may be available, but the role requires access to reliable transportation for client meetings and other duties in the community.

Requirements

• Bachelor’s degree from an accredited college or university in a Human Services field or another closely related field, or an equivalent combination of related education and experience.
• A valid driver’s license accepted by the State of Utah at the time of hire.
• Obtain a valid Utah driver’s license within six months of hire to operate a County vehicle.
• Pass a required fingerprint-based background check and enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program.
• Have access to reliable transportation to perform job duties in the community and attend meetings and events at various locations.
• Knowledge of assessment methodologies and techniques.
• Knowledge of crisis intervention strategies and techniques.
• Knowledge of the aging process, chronic illness, and related conditions.
• Knowledge of community resources, agencies, health care delivery systems, rules, and regulations.
• Knowledge of interviewing methods and techniques.
• Knowledge of computer and office software related to job-specific duties.
• Ability to organize and schedule work efficiently; provide professional customer service; demonstrate critical thinking; prioritize and perform multiple tasks; communicate effectively verbally and in writing; use web-based information for research; accurately assess the social, mental, and emotional status of older adults; and resolve problems successfully.

Responsibilities

• Provide information and support to clients and their families or friends seeking access to services.
• Consult with clients and families to determine eligibility requirements.
• Advocate for clients by connecting them to services and referring them to internal and external resources.
• Respond to daily telephone inquiries, on-site visits, walk-ins, and concerns related to health and well-being, including emergencies or potentially life-threatening situations.
• Conduct comprehensive assessments of clients’ health, environments, and formal and informal support systems, as well as annual reassessments for older adults seeking or participating in division services.
• Assess eligibility for homebound older adults seeking Meals on Wheels or other services.
• Facilitate support and follow-up between clients and staff as needed.
• Develop and maintain working relationships with community partners that provide services to older adults.
• Coordinate and communicate with Adult Protective Services, law enforcement, fire departments, Mobile Crisis Outreach Teams, and other agencies to ensure older adults’ safety as needed.
• Conduct in-home assessments and provide short-term case management.
• Provide information and resources to callers on the division’s main phone line.

Benefits

• 12 holidays, up to 24 vacation days, 12 sick days, and one personal day each year.
• Hybrid pension/401(k) or 401(k)-only retirement options, with a 10% contribution.
• Medical coverage, including an option with a 100% County-paid premium; dental and vision coverage, including coverage for adult designees.
• Health Savings Account with a County contribution of up to $1,200 per year and a Flexible Spending Account.
• 100% County-paid long-term disability coverage and a short-term disability option.
• Professional development, including paid professional membership fees.
• Tuition reimbursement.
• On-site medical clinic and gym.
• Hospital insurance, pet insurance, auto and home insurance, and discounts at County facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level