Case Work Supervisor - NSP

Good Shepherd Services•Brooklyn, NY

11d•Onsite

About The Position

Good Shepherd Services operates community-based residential Non-Secure Placement (NSP) programs in Brooklyn as part of New York’s Close to Home initiative. The programs serve delinquent youth and use the Missouri approach to group treatment and the Sanctuary model of trauma-informed care. The Case Work Supervisor oversees the social services unit, including case planners and an Education/Vocation Specialist, to provide effective case planning for adolescents in care and their families and to integrate social services into the overall program. Services must align with Good Shepherd Services’ philosophy and program functions, comply with City and State mandates, and promote safety, permanency, and well-being. The supervisor manages and supports social service staff, oversees case planning and records, coordinates with program leadership and partner teams, and serves as a liaison to relevant government and community stakeholders. The role also leads the implementation of Sanctuary Model practices within the unit and supports the Missouri approach to group treatment. A small caseload may be carried if needed.

Requirements

Bachelor’s degree required.
Five years of experience in Human and Social Services preferred.
Excellent written and verbal communication skills for maintaining required documentation.
Ability to use public transportation, including subways and buses, to attend meetings and make home visits.
Ability to climb stairs when an elevator is unavailable.
Must attend mandated Safe Crisis Management (SCM) intervention technique training.
Must have knowledge of Connections and Microsoft Suite.
Ability to work a flexible schedule when needed, including some evenings, weekends, and holidays.
Commitment to a strength-based, youth and family development, and trauma-informed perspective.

Nice To Haves

LMSW preferred.
Driver’s license preferred.
Bilingual English/Spanish preferred.
Highly encouraged to complete and pass all components of required physical intervention training.

Responsibilities

Supervise, hire, and evaluate case planners and Education/Vocational Specialists; provide individual and group supervision, including on-call availability.
Carry a small caseload if needed.
Communicate agency directives, contractual mandates, and policies to the unit, and ensure compliance.
Ensure social service staff have appropriate external supports and supplies to perform their work.
Ensure government oversight standards concerning community re-entry, permanency, safety, well-being, and confidentiality are met.
Oversee and approve case records in databases and ensure statistics conform to mandates.
Collect and enter selected assessment data into Agency databases for tracking and monitoring.
Collaborate with Program Leadership and Integrated Health Services, including mental health providers and DOE staff, to support communication across disciplines.
Coordinate with Aftercare and the Fair Futures Team to support transitions, releases, and discharges.
Participate in treatment team and other required meetings.
Participate in Service Plan Reviews and Family Team Conferences to support comprehensive assessment, treatment, and re-entry and permanency planning.
Educate youth and families about permanency, reunification, normative development, and the effects of trauma on children and youth.
Ensure continuous service planning and care tailored to the needs of each youth and family.
Coordinate and supervise intake with program senior leaders to support an effective intake process and maintain census.
Meet regularly with program senior leadership for program planning and development.
Identify staff in-service training needs and provide training when appropriate.
Attend appropriate central administration meetings.
Serve as liaison to DYFJ of ACS, courts, OCFS, and other appropriate stakeholders.
Support implementation of the Missouri approach to group treatment.
Lead implementation of the Sanctuary Model of trauma-informed practice within the unit; promote its tools and commitments and integrate its SELF framework into daily practice and supervision.
Participate in or lead Quality Assurance meetings with the Impact and Evaluation Team, including documentation, collection, development, and monitoring of data in Connections and other relevant databases.
Perform other duties as required.